MESSER Shapify, User Manual

Issue /

Message

Possible Reasons

Possible Solutions

”Scan error.

Please

check your Kinect con-
nection”

The

Kinect

is not

plugged into the USB
port, or there is an
issue with the USB
3.0 port.

Check the USB con-
nection.

Try using

another

USB

port.

Note that depending
on the version of your

Kinect

, it may not

work properly with a
USB 3.0 port.

”Something

went

wrong.

Let’s scan

again.”

You may have made
less than 8 turns, per-
haps you did not turn
45 degrees, or maybe
you did not hold your
pose properly.

Scan again, remem-
bering to turn in 45
degree

increments

and to hold your
pose.

There should

not be any unwanted
objects in the

Kinect

’s

field of view.

”Repeat the same scan
again”

You may have made
a sharp movement
while being scanned
or unwanted objects
may have appeared
in the scanning zone.
Or your PC might not
meet

the

require-

ments for using the

Shapify.me

program.

First make sure that
your PC meets the
requirements stated
under

System

Re-

quirements

.

When

scanning, avoid sharp
movements and un-
wanted objects in the
scanning zone.

Processing takes a
long time (about 30
minutes)

There may have been
other objects hinder-
ing the

Kinect

’s field

of view.

Clear away these ob-
jects.

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