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Appendix D - Returning the Instrument for Repair
A. Returning an Instrument for Repair
If it is necessary to return any Metal Samples instrument for repair, the following procedure is recom-
mended to ensure the fastest possible repair and return cycle. You may contact Metal Samples to verify
that returning the instrument is necessary.
1. If possible, pack the instrument in the original shipping carton. If the original carton is not available,
pack the instrument in a rigid cardboard or wood carton. Surround the instrument with a minimum
of three inches of resilient packing material such as foam rubber or shredded newspaper.
2. Ship the instrument prepaid via air freight or air express to:
Metal Samples
152 Metal Samples Rd.
Munford, AL 36268
3. Contact Metal Samples by telephone (256) 358-4202 or fax (256) 358-4515 and tell them:
a. the name of the airline carrying the instrument
b. the flight number
c. the estimated time of arrival
d. the waybill number and delivery instructions
4. When the instrument is packed, include a copy of the form on the next page, filled in as required to
expedite the repairs.