Before contacting a technician, review these procedures.
Troubleshooting
SOLUTIONS
POSSIBLE CAUSES
TROUBLE
not running.
Compressor
Fuse blown or circuit breaker
tripped.
Power cord unplugged
Thermostat set too high
Unit in defrost cycle.
Replace fuse or reset circuit breaker.
Plug in power cord.
Set thermostat to lower temperature.
Wait for defrost cycle to finish.
Condensing unit
runs for long
periods of time.
Excessive amount of warm
product placed in cabinet.
Prolonged door opening or
door ajar.
Door gasket(s) not sealing
properly.
Dirty condenser coil.
Evaporator coil iced over.
Allow adequate time for product to
cool down.
Ensure doors are closed when not in use.
Avoid opening doors opening doors for
long periods of time.
Ensure gaskets are snapped in
completely. Remove gasket and clean.
Check gasket condition and replace if
necessary.
Clean condenser coil.
Unplug unit and allow coil to defrost.
Make sure thermostat is not set too cold.
Make sure door gasket(s) are sealing
properly.
Cabinet
temperature is too
warm.
Thermostat set too warm.
Set thermostat to lower temperature.
Air flow blocked.
Rearrange product to allow proper airflow.
Make sure there is at least 4” clearance
from evaporator.
Excessive amount of warm
product in cabinet.
Allow adequate time for product to cool.
Fuse blown or circuit breaker
tripped.
Replace fuse or reset circuit breaker.
Dirty condenser coil.
Clean the condenser coil.
Prolonged door opening or door
left ajar.
Ensure doors are closed when unit not in
use. Avoid opening doors for long
periods of time.
Evaporator coil iced over.
(See above)
Cabinet is noisy.
Loose part(s).
Locate and tighten loose part(s).
Tubing vibration.
Ensure tubing is free from contact with
other tubing or components.
Metalfrio Solutions, Inc.
("Metalfrio") provides a warranty on Metalfrio commercial cooler and freezer
self-contained products as follows:
The equipment supplied shall be free of manufacturing defects for a period of eighteen (18) months
from the date of original purchase as indicated by paid invoice or according to terms specified on the
invoice or contract, unless otherwise noted on special purchases. All original records with
equipment serial number(s) should be retained for warranty confirmation purposes. The factory
identification label on the back of all units must be kept adhered to the unit for serial number
confirmation during the full 18 month warranty period.
Parts Warranty - Metalfrio warrants that cooling system parts (compressor, fan motor and
thermostats) supplied shall be free of defects in material and workmanship for a period of eighteen
(18) months from date of original purchase. The parts warranty provides repair or replacement of
these same parts at Metalfrio's discretion of parts found to be defective. Customer could be
required, at Metalfrio's request, to ship defective parts back to the company. Compressors are
covered for a period of five (5) years: 18 months with parts and service coverage, and the remaining
3-1/2 years as part replacement only.
Labor Warranty - During the first 18 months Metalfrio provides a warranty on labor to install or repair
the parts referenced above (compressor, fan motor and thermostats). Labor includes reasonable
straight time labor charges to install or repair named parts. For any period extending beyond 18
months from the date of the original purchase, no such labor will be provided and customer is
responsible for all such labor charges. Metalfrio shall have the option, at its sole and absolute
discretion, to replace parts or equipment with new or refurbished equipment of equal value and
utility. Service provided by other than an authorized Metalfrio service agent dispatched by Metalfrio
shall void the warranty
.
Limitations and Exclusive Remedy - Normal wear and tear or gradual deterioration and depreciation
is excluded from this warranty. Exterior/Interior structural damage, dings and dents due to on-site
abuse is excluded from this warranty. Light bulb replacement is excluded from this warranty. The
parts and labor warranty is the sole exclusive warranty remedy offered by Metalfrio. All other
warranties either expressed or implied arising under law, or equity of customer of the trade included,
but not limited to warranties of merchantability of fitness for a particular purpose are excluded.
Metalfrio and its service agents shall not be liable for any incidental or consequential loss, or
damages (included by not limited to food loss, product loss, ice cream loss, personal injury or
property damage) whether it is based on a contract claim or tort (including negligence or strict
liability arising out of equipment or service provided hereunder).
Alteration, Neglect, Abuse, Misuse, Accident, Damage During Transit or Installation, Fire, Food, Acts
of God - Metalfrio is not responsible for the repair or replacement of any parts that Metalfrio
determines have been subjected to alteration, neglect, abuse, misuse, accident, damage during
transit or installation, fire, flood or act of God after the date of manufacture.
Improper Electrical Connections - Metalfrio is not responsible for the repair or replacement of failed
or damaged components resulting from electrical power failure, the use of extension cords, low
voltage, or voltage drops to the unit.
Metalfrio reserves the right to invoice and collect from the customer for actual and replacement costs
in the event the warranty claim is deemed to be a nuisance claim and not associated with a defective
product or part. Metalfrio reserves the right to replace parts or equipment with equal value. The
customer is responsible for transportation.
w
w
w
w
w
w
w
NEW EQUIPMENT SALES WARRANTY
