65
ATMOS 41W
Table 7 Troubleshooting the ATMOS 41W (continued)
Problem
Possible Solutions
Red ERROR light and/or green
OK light are always on
Check instrument batteries.
Press the
TEST button to reset the ATMOS 41W.
If the problem persists, contact
.
Red ERROR light is on after
pressing the
TEST button
for information on the
TEST button results and
how to further troubleshoot.
Cellular uploads stopped
working
Press the
TEST button to reset the ATMOS 41W.
Run the
Cellular Communication Test in ZENTRA Utility Mobile to
determine if there is a communication error.
Check the
List Cellular Carriers function in ZENTRA Utility Mobile
to confirm there are cellular carriers operating in the area.
If the problem persists, contact
.
Can data be removed
manually and/or physically
from the ATMOS 41W?
Contact
5.7 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email:
support.environment@metergroup.com
sales.environment@metergroup.com
Phone:
+1.509.332.5600
Fax:
+1.509.332.5158
Website:
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email:
Phone:
+49 89 12 66 52 0
Fax:
+49 89 12 66 52 20
Website: