13
PHYTOS 31
Table 2 Troubleshooting the pHYTOS 31 (continued)
problem
possible Solutions
Sensor dry reading is
too high
Clean the sensor.
Apply UV protectant.
Cable or stereo plug
connector failure
If the stereo plug connector is damaged or needs to be replaced,
contact
for a replacement connector and
splice kit.
If a cable is damaged, follow
to repair the cable.
4.4 CUSTOMER SUppORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email:
support.environment@metergroup.com
sales.environment@metergroup.com
phone:
+1.509.332.5600
Fax:
+1.509.332.5158
Website:
EUROpE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email:
phone:
+49 89 12 66 52 0
Fax:
+49 89 12 66 52 20
Website:
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For products purchased through a distributor, please contact the distributor directly for assistance.