D-2
Metro
®
AccessPoint™ Mobile Computing System Operator Manual
Revision 1.0
LO1-530
Warranty Information: Metro AccessPoint™ Standard Limited Warranty
Metro AccessPoint™ Standard Limited Warranty
InterMetro Industries Corporation (hereinafter, “Metro”) warrants its
AccessPoint mobile computing workstations (hereinafter, “Product”) to be
free from defects in material and workmanship for a 5-year period on
durable mechanical components and for a 2-year period on electrical
components from Product ship date. Batteries are not considered mechanical
or electrical parts and are covered under a separate warranty. All refurbished
power supplies purchased from Metro will be covered for a one (1) year
period from date of shipment; any other refurbished equipment purchased
directly from Metro will be covered for ninety (90) days from the date of
shipment.
Resolution Procedure
If within thirty (30) days after Customer’s discovery of any warranty defects
within the warranty period, Customer shall promptly notify Metro in writing
of the nature of the defect, or shall notify Metro of the nature of the defect
through Metro‘s Customer Service offices via telephone at 1-800-992-1776
or as specified at www.metro.com. Failure by Customer to give such written
notice within the applicable time period shall be deemed an absolute and
unconditional waiver of Customer’s claim for such defects.
If Metro determines that the Product is covered under this standard warranty
then it is within Metro’s sole discretion to determine how to best address a
customer’s warranty issues. If Metro can determine a solution, any necessary
parts will be shipped to the Customer at Metro’s expense and a Return
Merchandise Authorization (“RMA”) may be issued, if necessary. If Metro
cannot find a solution to the Customer’s issue, then the call will be escalated
through a tiered process to include Engineering assistance. It If at any time
during the warranty period, a customer submits a warranty claim where the
Product is later found not to be defective, any on-site service calls and/or
replacement Product will be charged to the customer at Metro’s then-
prevailing prices/rates.
Replacement Parts and RMA Policy
If Metro issues a RMA to the Customer then all parts specified on the RMA
must be returned to Metro with shipping expense to be paid by Metro. Any
parts not returned to Metro will be paid for, in full, by the customer. Collect
shipments will not be accepted. Metro shall be deemed the owner of all
removed and repaired Metro furnished parts from the Product. Product
repaired or replaced during the warranty period shall be covered by the
foregoing warranty for the remainder of the warranty period or ninety (90)
days, whichever is longer.
