31
T
ROUBLESHOOTING
G
UIDE
Symptoms
Possible Causes
Solution
Alpha characters
show as lower
case.
The computer is in
Caps Lock mode.
Enable Caps Lock detect
setting of the scanner to detect
if the PC is operating in Caps
Lock.
Everything works
except for a
couple of
characters.
These characters
may not be supported
by that country’s key
look up table.
Try operating the scanner in Alt
mode.
The com port at the
host is not working or
not configured
properly.
Check to make sure that the
baud rate and parity of the
scanner and the communication
port match and the
configuration is looking for
RS232 data.
The unit powers
up OK and scans
OK but does not
communicate
properly to the
host.
The cable is not
connected to the
correct com port.
Check to make sure that the
cable is connected to the
correct com port.
Characters are
being dropped.
Inter-character delay
needs to be added to
the transmitted
output.
Add some inter-character delay
to the transmitted output by
using the MetroSelect Single-
Line Configuration Guide
MLPN
00-02544.
