38 Problem, Possible causes, Remedy
Problem
Possible cause
Remedy
TV set does not respond to remote
control
• No direct line of sight contact between remote
control and TV set.
• Direct sunlight shining on infrared window of
TV set.
• Remote control batteries flat.
• TV set switched off with the power switch.
• Processor fault
• Establish sight contact.
• Avoid sunlight exposure.
• Replace batteries.
• Switch on the TV set with the power switch.
• Switch the TV set on and off with the power
switch
After switching on, the message
“Code entry” appears on the
screen.
• Perental control was programmed and all
programs have been blocked.
• Enter the code number with which you
programmed parental control.
The TV set was switched off using
the
button, but the yellow or
blue-red light diode is still on.
• EPG data of the electronic program guide are
being collected.
• A recording is running
• None; once the data has been collected in full
the TV set will switch off automatically.
No sound is output on the TV
speakers
• In the "Sound" menu under "Sound Settings,
general", "Speaker off" is selected.
• In the "Sound" menu under "Sound Settings,
general", "Speaker on" is selected.
No EPG data available or only
certain data
• The TV set was unable to collect any data,
because it was switched off with the power
switch on the TV set.
• Switch TV set to stand-by mode only with the
key
of the remote control.
(see Chapter 24.1 Collect EPG data)
