Baxter Installation Manual
Document Revision 3/27/07
18
Troubleshooting
1. If Baxter’s Arm Gets Stuck At the Bottom or The Top.
See The Illustrations Below
2. The Scribe PC program did not recognize Baxter.
a. Check the power cable on the back of the Baxter.
b. Make sure the power switch on Baxter is turned ON.
c.
Check the USB cable connection between Baxter loader and the host PC
(
page # 5
).
3. Scribe PC program did not recognize the drive.
a. Press the eject button on the drive to check for power to the drives.
b. Check the power cable connection on the back of the drive bay.
c.
Check if the Windows operating system recognized the drives by going to
My Computer or Device Manager. Windows operating system must
initialize the drives prior to executing the Scribe PC program.
4. Failed to pick Discs. Sticky Discs
Baxter will have difficulty picking discs that are stuck
together static or discs of inferior quality.
a. Fan Discs
b.
Use Discs not prone to stickiness
Important DVD Image Information
If your DVD image file conforms to the UDF standard, but ends in the .ISO file
extension, you will need to rename it .UDF before it can be used.
* All .ISO images will not conform to .UDF standard so after converting .ISO to .UDF
you must burn a single disc and check that disc thoroughly before duplicating.
A simple browsing of the disc for proper folder structure is not sufficient. Consider
a file compare or the opening of several key files.