9
Troubleshooting and Technical Support
Problem
Resolution
“No capture device found” error
“Camera not connected” error
Make sure you have connected the webcam correctly into an available USB or try a different
USB port on your PC.
Try removing the previous driver and reinstalling the software. There may be a conflict with
previous camera/scanner software installed on your PC.
You may need to remove the previous software before using this device.
Webcam image is too dark
(Black or green screen)
Try removing the previous driver and reinstalling the software.
For technical assistance, call toll free: 1-877-550-5534 or visit www.microinv.com
Technical Support hours of operation: Monday - Friday 8:30am to 7:00pm E.S.T.