6.
Troubleshooting
The following sections describe the troubleshooting procedures to address any problems encountered with the unit.
6.1
Preliminary Steps
If there is any problem, verify the following steps:
• Power is applied to Midspan.
• A crossover-type Ethernet cable is not used.
• Ethernet cable from network is connected to
DATA
port.
• Ethernet cable to PD is connected to
Data & Power
port.
• Cable pairs are attached to their corresponding ports.
6.2
Troubleshooting Steps
The following table provides a problem and resolution sequence to assist in troubleshooting of minor operating
problems. If steps given do not solve your problem, call the local dealer for further assistance.
Table 6-1. Troubleshooting Steps
Symptom
Corrective Steps
Midspan does not power-up.
1.
Ensure that the power cord is properly connected.
2.
Verify voltage at power inlet is between 100 V
AC
and 240 V
AC
.
3.
Remove and reapply power to the device and
check indicators during power-up sequence.
A port indicator is not lit and corresponding PD does not
operate.
1.
Verify that the port is enabled (Midspan did not
detect a PD).
2.
Verify that the PD is designed for Power over
Ethernet operation.
3.
Verify that a standard Category 5/5e/6, straight-
wired cable, with four pairs is used.
4.
If an external power splitter is in use, replace it
with a viable splitter.
5.
Verify that the PD is connected to the
DATA &
POWER OUTPUT
port.
6.
Try to reconnect the same PD to a different port
on the same Midspan or on another one. If it
works, there is probably a faulty output port or
RJ45 connection.
7.
Verify that port shutdown command was not
issued through Web management.
PD-96XXGC/PD-95XXGC
Troubleshooting
©
2021 Microchip Technology Inc.
and its subsidiaries
User Guide
DS00004094A-page 14
