2 Installation
S
HIPPING
D
AMAGE
If equipment is damaged or lost in transit, you are required to make note of the damage or loss on
the freight bill. The freight carrier, not Micromeritics, is responsible for all damage or loss occurring
during shipment. If damage or loss of equipment is discovered during shipment, report the
condition to the carrier immediately. Insurance claims
MUST
be made with the freight carrier,
NOT
Micromeritics.
n
Keep all software, manuals, and accessories with the equipment.
n
Report any shipping damage immediately to the carrier and follow their directions.
n
Report missing or wrong parts to Micromeritics, in addition to any shipping damage, only after
filing a claim with the carrier.
n
Micromeritics will NOT file a claim for shipping damage.
n
Do not discard shipping boxes and containers until installation is complete. If space is avail-
able, it is recommended that shipping containers be saved for future use in the event of return
to factory for repair.
E
QUIPMENT
R
ETURNS
Micromeritics strives to ensure that all items arrive safely and in working order. If it is necessary to
return equipment (damaged either during shipment or while in use) to Micromeritics for repair or
replacement, follow these procedures:
1. Tag or identify the defective equipment, noting the defect and circumstances under which
the defect is observed.
2. Refer to the sales or purchase order and provide the date the equipment was received.
3. Call Micromeritics for a Return Material Authorization number.
4. Pack the equipment in the original shipping container, if possible. If the original container is
unavailable, for a nominal fee, Micromeritics can provide another container for shipping.
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VacPrep Operator Manual
061-42802-01 (Rev B) — Apr 2021
