Service and Support
Chapter Eight - Troubleshooting
127
Modem experiences errors while
communicating with a remote modem
1. Make sure the remote system and your modem use the same communication
parameters (speed, parity, etc.).
2. Make sure RTS/CTS hardware flow control is enabled and XON/XOFF
software flow control is disabled in the communication software.
Modem experiences bursts of errors or
suddenly disconnects while
communicating with a remote modem
1. Make sure Call Waiting is turned off.
2. Make sure the phone line does not exhibit excess noise.
3. Make sure the data speed is not faster than your computer’s capability. Most
IBM compatibles are capable of 19,2000 bps under DOS and Windows.
Operating at higher speeds under Windows requires a faster CPU (386/486 or
better), a high performance replacement Windows 3.1xcomm.drv or Windows
95.
Service and Support
In the unlikely event you experience difficulty in the use of this product, we
suggest you consult the Troubleshooting section of this guide, and consult with
your dealer. To obtain service for this product, follow Micron’s Return Merchandise
Authorization procedure.
If you still have a problem after reading the preceding sections, the next step is to
contact Technical Support. Technical Support can determine if the problem is
something that requires the computer to be sent in for evaluation. Before you call
your Technical Support, however, prepare the following information:
•
Please have the serial number of the computer ready, this will allow the
technical support representative to see what hardware was shipped to you
•
How is your computer configured? The Technical Support group will need
to know what peripheral devices you are using.
•
What messages, if any, are on the screen?
•
What software were you running at the time?
•
What have you done already to try to solve the problem? If you have
overlooked a step, your dealer may be able to solve the problem over the
phone.
Summary of Contents for TransPort NX
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