9
Problems?
The LEDs on the button panel indicate the status of the scanner.
First, make sure that you have followed installation steps 1 through 4. If your problem is listed here,
try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power source.
2. The “Add/Remove Hardware Wizard” appears on your screen.
Click the “Cancel” button and close the Control Panel. Disconnect the USB cable from the back
of your computer, and refer to the installation instructions in this guide or in the ScanMaker i800
Plus Supplement.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find Scanners”.
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your computer and plugged in to a power source (see
Step 4).
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
4. After clicking “Scan,” a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
5. Having trouble scanning negatives or slides?
Make sure the scanner lid (TMA) is properly installed, with its connector securely connected to
the scanner’s 15-pin accessory port.
Make sure you place the EZ-Lock Film Holder properly on the scan bed. Do not block the
calibration area (as indicated in the “Using the TMA” section).
From the
ScanWizard EZ - Professional Mode
, go to the Preview window, then click the
Scan
Material
button to select either the
Positive
or
Negative
Film option.
From the
ScanPotter
, go to the
Scanner Settings
column, then click the
Scan Source
drop-down
menu to select either the
Positive Film
or
Negative Film
option.
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
LEDs
On
- Ready to scan
Flashing
- Scanning
Off
- Scanner is off
Sleep
- Power saving
Green
LED
Orange
LED
