Chapter 18 Troubleshooting and repair
Chapter 18 Troubleshooting and repair
18.1 General problems
Problem
Cause/solution
Device does not
respond.
l
Check the cable connections (see "Connecting the sensors, actuators and
power supply" on page 60)
l
The capacity of the energy store in the power supply unit is depleted.
Communication
problems
l
Load the device log from the myDatalogEASY V3 using the DeviceConfig
(see ""Log" tab" on page 98). A list of all the possible error codes is included
in the chapter "Log entries and error codes" (see "Log entries and error
codes" on page 257).
l
The capacity of the energy store in the power supply unit is virtually
depleted.
The connection via the
external SIM card is not
working.
l
The chargeable feature "Activation code VPN SIM (300539)" has not been
released.
l
Check whether the external SIM card has been inserted correctly (see
"Inserting/replacing the SIM card" on page 53).
l
Check whether the configuration data (PIN, APN, username and
password) have been set correctly via the "rM2M_SetExtSimCfg()"
function.
l
Check whether the configuration data (PIN, APN, username and
password) have been set correctly via the DeviceConfig .
l
Check whether the PIN code (if required by the SIM card) has been set
correctly by the DeviceConfig .
Not all or no data is
available on the server.
l
The connection was aborted during the transmission, which is indicated by
a time-out entry in the connection list (see "myDatanet Server Manual "
805002). Solution: Initiate a transmission or wait for the next cyclical
transfer.
l
The Data Descriptor was not configured correctly (see "Data Descriptor "
on page 235).
l
The assignment of the device and site is not correct (see "Site" on page
82).
Data at universal input is
not plausible.
l
Check the cable connections (see "Connecting the sensors, actuators and
power supply" on page 60)
l
Check whether the output signal from the sensor that you are using is
compatible with the electrical characteristics of the universal inputs (see
"Technical details about the universal inputs" on page 65).
l
Check whether the universal input configuration matches the sensor output
signal (see "UI_Init()").
l
Check the filter settings of the universal input (see "UI_Init()")).
l
The Data Descriptor was not configured correctly (see "Data Descriptor "
on page 235).
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