Midco SmartHOME, User Manual

Page 1: ...Professionally Monitored Service User Guide Touchscreen Key Fob Keychain Remote Web Access Device Access for iOS and AndroidTM Midco SmartHOME Home Automation Home Security Energy Management ...

Page 2: ...esk or on the go our interactive home security system makes it simple to monitor your property keep your loved ones safe and stay connected to home and family from anywhere This user guide can help you learn how to use the features of your new system For additional details please refer to the Subscriber Portal user guide located at MidcoSmartHOME com ...

Page 3: ...emote 9 Checking System Status 9 Arming the System 9 Web Access 11 Signing In 11 Main Tab 11 Security 12 History 13 Cameras 14 Rules Alerts Automations and Schedules 15 Manage Touchscreen Apps 16 Thermostat 18 Lights 18 Device Access for iOS and Android 19 Security 20 Cameras 21 History 21 Thermostat 22 Lights 22 Security Monitoring 23 How to Test Your System 24 Terms and Conditions 25 Important I...

Page 4: ...to a battery failure or is being tampered This is the Security Status header when the status is Armed This is the Security Status header when the status is Disarmed When you arm the system an exit delay period begins The System Status Header indicates the number of seconds before the system is armed You must exit the premises and secure the entry exit door before the exit delay period ends Critica...

Page 5: ...curity Status Header The Security Status header displays in the upper left hand of the Touchscreen It displays whether the system is armed or disarmed During an alarm the Security Status header changes to show an Alarm state Displayed events that prevent arming replace the Security Status Header altogether The interactive Touchscreen acts as the control center that enables you to operate your secu...

Page 6: ... while arming indicating 60 seconds for exit Audible alerts last for 30 seconds for entry Disarm 1 Touch the Armed Away Press to Disarm button on the Home Screen 2 Enter your 4 digit security code to disarm the system Emergency Sends an immediate alarm to the central monitoring station indicating an emergency of a specific type medical fire or police 1 Touch on the bottom of the Touchscreen to dis...

Page 7: ...ty secret word connectivity and Touchscreen reboot features 7 About Detailed Touchscreen information Home Management View live video from in home cameras Cameras View live video from cameras installed on your system 1 Touch the Cameras app 2 Touch the camera image to view live video from that camera If only one camera is connected to the system live video will automatically appear Multiple cameras...

Page 8: ...tional screens The screen buttons under the apps denotes the number of screens the TouchScreen is currently employing to accommodate all the installed apps In Available App Screens the presence of the two indicators mean the TouchScreen has two screens to accommodate its installed apps Figure 3 Available App Screens You should think of the multiple screens as residing next to each other in a line ...

Page 9: ...stomizable information Clock Touch the clock app icon to display the time 1 Touch the Clock app 2 Touch to add seconds to the digital time display 3 Touch to change to an analog clock TuneIn Radio Listen to the world s radio with music news talk and comedy streaming from every continent 1 Touch the TuneIn Radio app 2 Browse from the menu to select station ...

Page 10: ...y forecast and weather radar 1 Touch the Weather app 2 Touch drop down scroll arrow Life360 Keeping your family safe and in sync 1 Touch the Life360 app 2 Touch to log into your account or create a new account Touchscreen ...

Page 11: ...8 Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system ...

Page 12: ...not ready to be armed open zone trouble Arming the System From the key fob you can arm your system in Arm Away mode or Arm Stay Arm Night mode must be performed from the Touchscreen or Subscriber Portal Arm Away 1 Press and hold Arm for 1 5 seconds to activate the Arm Away function One red flash indicates key fob has contacted the system then displays solid red for three seconds to indicate beginn...

Page 13: ...mmunicating with touchpad Solid green for three seconds indicates system is disarmed Panic Button Function Will send immediate alarm to Central Monitoring for Emergency dispatch 1 Press and hold the Panic button for 2 25 seconds to send an immediate alarm to Central Monitoring for police assistance The touchpad will initiate an audible siren LED flashes red once to show the key fob has contacted t...

Page 14: ... From this page you can view general status information about your home and security system and access various tabs to change system settings Access your interactive home security system through your personal secure web page Check the status of your home arm and disarm your system see live video of your home view video clips and pictures change settings and much more from anywhere you have Interne...

Page 15: ...ises Arm Night Everyone is going to bed This mode works the same as Arm Stay except that there is no Entry Delay period If an entry exit zone is opened an alarm sounds immediately 4 Enter your 4 digit security code 5 Click Arm Now To disarm the system 1 Click the Security Status header when it is in the Armed state Or select Security Disarm on the toolbar 2 Enter your 4 digit security code and cli...

Page 16: ...k icon next to the sensor name to see the recent history 2 Click Manage Zones to edit zone names and to turn zones off History View recent security device activity alarm events and more 1 Use the scroll bar to view all of the 30 most recent events 2 Click View History or click the History Tab to view all events or to sort by date and event type 1 2 1 2 Web Access ...

Page 17: ...d camera click Take Picture 3 To take a video clip about 15 seconds with the currently selected camera click Take Video Clip 4 To delete snapshots or video clips select one or more check boxes and click the trash can Viewing Captured Pictures and Video Clips To view captured images 1 Select Cameras Saved Pictures and Videos on the toolbar The displayed screen lists the pictures and video clips cap...

Page 18: ...ector smoke alarm etc Non event Actions occur when an expected event does not occur at a security zone For example send an SMS notification if the front door does not open between 3 30pm and 5pm on Monday through Friday when the kids are expected home To set a Schedule 1 Determine the Start Time for your Schedule Check the box if you would like to add an End Time Determine if you want the Schedule...

Page 19: ... a specific security zone to monitor 2 Determine the event that fails to occur during the specified time range 3 Determine the time day range when the rule is applicable 4 Select the action the rule will take if the specified conditions are met Depending on the action you may have additional items to select 5 Select the arming mode the rule applies 6 Describe the rule 7 Click Save Manage Touchscre...

Page 20: ...pp 2 Click Edit 3 Each app will have a different edit menu Deleting Touchscreen Apps 1 From the Manage Apps screen hover your cursor over the app you want to delete A label is displayed over the app 2 Click Delete 3 Click Delete App in the displayed confirmation dialog box Repositioning Touchscreen Apps You can change the order in which Touchscreen apps are displayed on the Touchscreen All apps ex...

Page 21: ...splayed in Fahrenheit or Celsius 2 You can click unit of measure button to toggle the display between Fahrenheit or Celsius 3 On the top of the screen you can click Off Cool or Heat or to set the mode 4 Turn Fan on or off using the toggle switch 5 You can click Hold to maintain the mode and temperature settings and ignore any programming configured on the thermostat device Lights The current state...

Page 22: ...cess Download the Midco SmartHOME app from the Apple App Store or Google Play Then launch the application Enter your Username and Password and click Login Note This application requires your mobile device to be connected to the Internet to download the app Device Access for iOS and Android Scan to download the Midco SmartHOME Touchscreen app for Apple devices Scan to download the Midco SmartHOME T...

Page 23: ... On the Security screen tap Disarmed Press to Arm 4 Tap Arm Stay to arm the sensors on your doors and windows only with a 30 second exit delay or Arm Night with no delay Or select Arm Away to include the motion detectors 5 Enter your 4 digit security code to arm the system 6 Once activated your system will arm in a few seconds and indicate the new status To disarm your security system 1 On the Hom...

Page 24: ... manually from the Subscriber Portal or as a result of a Schedule rule configured in the Subscriber Portal Alarm View images captured as part of an alarm Arm View images captured as part of an arming event Zone View images captured as part of a zone event 3 Tap the listing to view the captured images 2 2 History View a log of events that have occurred in the system 1 On the Home screen tap History...

Page 25: ... off the thermostat 4 Tap to set the thermostat to Cool mode 5 Tap to set the thermostat to Heat mode 6 Tap to change the Heat or Cool temperature setting 3 4 5 6 Lights Adjust all lights connected to your system via the plug in modules 1 On the Home screen tap Lights 2 If the light is on tap bulb to turn it off 3 If the light is off tap bulb to turn it on 4 If the light includes the dimmer functi...

Page 26: ...2 Panic Silent 3 Panic Audible Verification call before dispatching Emergency Services 1 Medical Alarm activated on control panel 2 Fire activated on control panel 3 Smoke Detector 4 Burglary Perimeter 5 Motion Sensor alarm 6 Door Window sensors alert 7 Tamper System is armed and tampered with 8 Smash Grab 9 24 hour Non Burglary 10 Carbon monoxide Alarm Verification call only 1 Water Leak 2 AC Los...

Page 27: ... to test your perimeter devices doors windows etc Remember your entry door has a time delay it will not activate the alarm until both the entry and exit delay has expired It is not necessary to reset the system each time you open each door or window 4 Arm your system in the away mode This will allow you to test the interior devices 5 It you have any external panic devices such as a wireless key th...

Page 28: ...d by the Customer to the Company 4 This Agreement may be suspended or canceled at any time at the Company s option should the protective equipment on the property of the Customer become so substantially disabled or damaged that further service is impracticable or if the rendering of such service is not possible by reason of strike riot floods fires interruption of communications services Acts of G...

Page 29: ...in no event shall the Company or Midco be liable for any consequential damages Company and Midco disclaim any and all implied warranties of merchantability and fitness for a particular purpose The only warranties applicable will be those agreed to by the Parties in a signed written agreement 11 Customer agrees that if he she does not make payments in a timely manner the service may be disconnected...

Page 30: ... Passcode Secret Word in case of false alarm _________________________ Central Station Phone Number 1 855 643 2674 MIDCOSH Web Access MidcoSmartHOME com Web Portal Username for remote access ___________________________ Web Portal Password for remote access ___________________________ Note The above information is strictly for your use only Midco Contact Information 1 800 888 1300 MidcoSmartHOME co...

Page 31: ...28 Notes ...

Page 32: ...MidcoSmartHOME com 1 800 888 1300 MC64 PM UG 0316 ...