25
Terms and Conditions
APPLICABLE TO PROFESSIONALLY MONITORED SECURITY SYSTEM SERVICE
(PREMIER AND BASIC PACKAGES)
1. The Customer understands that Telecom Associates d/b/a Comporium (hereinafter “Company”)
will provide monitoring services upon the Terms and Conditions set forth herein at the request
of the Customer and Midcontinent Communications® (Midco®). The Company is in the business
of providing monitoring services for customers who have electro-protective systems at
their homes, places of business, and other locations. Customer understands that in order for
Company to provide its services, it needs to have on record basic information from Customer.
The Customer acknowledges it.
2. Customer acknowledges it has or will contract with Midco for the installation of a protective
system at a property owned or occupied by Customer. In connection with this installation,
Customer has requested monitoring services.
3. The Parties agree the Company’s sole and only obligation under this Agreement is to monitor
signals received by means of the electro-protective system installed by Midco and located on
the property listed by Customer and to respond to trouble signals when received. The Company,
upon receipt of a trouble signal, shall make every reasonable effort to transmit the notice of the
signal to the police, fire, or other authorizes and to the contact list of names and phone numbers
provided by the Customer to the Company.
4. This Agreement may be suspended or canceled at any time at the Company’s option should
the protective equipment on the property of the Customer become so substantially disabled or
damaged that further service is impracticable or if the rendering of such service is not possible
by reason of strike, riot, floods, fires, interruption of communications services, Acts of God, or
any other cause beyond the control of Company and Midco.
5. The Customer acknowledges the only obligation of the Company is to monitor the signals
from the Customer’s electro-protective system and respond to the signals when received. The
Company will make reasonable effort to notify the authorities listed in the Notifications part of
the Agreement.
6. Customer understands the signals from the electro-protective system, which Company will
monitor, are transmitted to Company via telephone and Internet lines as well as wireless
communications, all of which Company has no control. Customer understands and agrees
Company cannot be responsible for any monitoring during periods when these means of
transmission are interrupted for whatever reason.
7. Customer understands the signals from the electro-mechanical device are transmitted for
monitoring either through the hard-wired data lines or, as a backup, the wireless cellular
network. When the backup wireless cellular network is utilized, Customer understands the
signals may not be reliable due to various conditions, including but not limited to, atmospheric
conditions, geography, weak or lost cellular signals, or complete cellular outage.
Summary of Contents for SmartHOME
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