TROUBLESHOOTING NETWORK INTERFACE CARD
Page 24
Unable to configure the UPS
Network Interface Card by
method 1 or method 2.
Unable to ping the UPS Network
Interface Card.
Forgotten user name and
password.
1. Check the LED status, the normal condition is both yellow and
green led is on.
If green LED is off: Check if the UPS Network Interface Card is
properly seated in the UPS and the UPS power is on.
If yellow LED is off: Check if the network connection is valid.
2. Check if the operated PC is on the same physical network as
UPS Network Interface Card is.
1. Use method 1 and method 2 to get correct IP address of the
UPS Network Interface Card.
2. If the operated PC is on the different physical network from the
UPS Network Interface Card, verify the setting of subnet mask
and the IP address of gateway.
Please refer to the “Reset to Default Setting/Recover from a
Forgotten Password” section in the UPS-IPCARD user manual
(I-00453).
Problem
Solution