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Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Troubleshooting Tips
Problem
Solution
Air conditioner
does not start.
Wall plug disconnected. Push plug
firmly
into wall outlet.
Circuit breaker tripped. Reset circuit breaker.
Check if the light on the plug is on. If it is off , press the RESET button.
Power is OFF. Turn power ON.
Unit turned off and then on quickly. Turn unit off and wait 3 minutes
before restarting.
Air from unit
does not feel
cold enough.
Room temperature below 62°F (17°C). Cooling may not occur until
room temperature rises above 62°F (17°C).
Temperature sensor behind the air fi lter is touching the cold coil. Try
to move it so it does not contact the cold coil.
Reset to a lower temperature.
Compressor shut-off by changing modes. Wait approximately 3 minutes
and listen for compressor to restart when set in the COOL mode.
Check for potential obstructions blocking the outdoor intake/exhaust.
Clear any obstructions.
Air conditioner
cooling, but
room is too
warm- ice forming
on cooling coil
behind air filter.
Outdoor temperature below 64°F (18°C). To defrost the coil, set to
FAN ONLY mode.
Air fi lter may be dirty. Clean fi lter. Refer to Care and Cleaning section.
To defrost, set to FAN ONLY mode.
Thermostat set too cold for night-time cooling. To defrost the coil, set
to FAN ONLY mode. Then, set temperature to a higher setting.
Air conditioner
cooling, but room
is too warm- NO
ice forming on
cooling coil
behind air filter.
Dirty or restricted air fi lter. Clean fi lter. Refer to Care and Cleaning
section. To defrost, set to FAN ONLY mode.
Temperature is set too high, set temperature to a lower setting.
Air directional louvers positioned improperly. Position louvers for
better air distribution.
Front of unit is blocked by drapes, blinds, furniture, etc. - restricts air
distribution. Clear obstruction in front of unit.
Any open doors, windows, or registers may allow cold air to escape.
Close any doors, windows, or registers.
The room may be too warm. Allow additional time to remove “stored
heat” from walls, ceiling, fl oor and furniture.
