Problem solving guide
39
With the help of the following guide, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be remedied
without contacting Miele. This will save you time and money because you won't
need a service call.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating
instructions.
To prevent cold from escaping, avoid opening the appliance door until the fault
has been corrected.
Problem
Possible cause and remedy
The appliance is not
cooling.
The appliance is not switched on.
Switch the appliance on.
The plug is not properly inserted into the socket.
Insert the plug into the socket correctly.
The mains circuit breaker has tripped. There could be
a fault with the appliance, the household electrical
wiring or another electrical appliance.
Contact a qualified electrician or Miele.
The compressor runs
continuously.
Not a fault! To save energy, the compressor runs at a
lower speed when less cooling is required. This
increases the running time of the compressor.
The compressor is
switching on more
frequently and runs for
longer periods of time,
and the temperature in
the appliance is too low.
The ventilation gaps are covered or have become too
dusty.
Do not block the ventilation gaps.
Clean the dust from the ventilation gaps on a
regular basis.
The door has been opened too frequently, or a large
amount of fresh food has been placed inside the
appliance for freezing at the same time.
Only open the door when necessary and for as
short a time as possible.
After a while the temperature will return to normal by
itself.
The door is not properly closed. A thick layer of ice
may have formed in the freezer.
Close the appliance door.
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