Problem solving guide
48
Other problems
Problem
Possible cause and remedy
The door to the freezer
section will not open
because it has been
opened and closed too
many times in
succession.
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait approx. 1 minute and then try again. It
should now open without force.
Food has frozen
together.
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
There is no audible
alarm although the door
has been open for a
long time.
This is not a fault. The alarm tone has been switched
off in settings mode (see “Further settings - Audible
tones
”).
The
symbol lights up
in the display. You
cannot switch the
appliance off.
The
safety lock
has been activated.
Deactivate the safety lock (see “Further settings –
Switching the safety lock on/off”).
The external walls of
the appliance feel
warm.
This is not a fault. The heat which results from the
cooling process is used to avoid the build-up of
condensation on the appliance.
