Frequently Asked Questions
119
Problem
Possible cause and solution
The lower appliance
door cannot be opened.
The Door Assistant
Push2Open
is switched on; the
lower appliance door cannot be opened.
This is not a fault. With this refrigeration appliance,
only the upper appliance door can be controlled via
the Door Assistant.
The appliance door
cannot be opened when
Sabbath Mode
is
switched on.
The
Push2Open
Door Assistant is switched on at the
same time as
Sabbath Mode
.
When
Sabbath Mode
is switched on, the Door As-
sistant is deactivated.
Pull the appliance door open from below or from
the side.
The left Fridge Zone
door will not open.
The
Push2Open
Door Assistant is switched on but
only the right Fridge Zone door can be controlled
with the Door Assistant.
Not a fault. If the
Push2Open
function is activated
in the case of a handle-free cabinet front, the right
Fridge Zone door must be opened first before the
left Fridge Zone door can be opened.
The storage life of the
food stored in the dry
compartment of the
MasterFresh zone is re-
duced.
The temperature in the dry compartment of the Mas-
terFresh zone is possibly too high. The temperature in
the dry compartment is controlled by the set temper-
ature in the fridge zone.
Lower the temperature in the fridge zone (see “The
correct temperature – Setting the temperature”).
There is condensation
on the door pillar be-
tween the Fridge Zone
doors or on the door
seals.
The combination of high air humidity and low ambi-
ent temperature can result in condensation forming
on the door pillar between the Fridge Zone doors or
on the door seals.
Ensure lower humidity or a higher temperature in
the room.
Switch the
Condensation Protection
on (see “Switch-
ing
Condensation Protection
on or off” in “Selecting
additional settings”).
