Frequently Asked Questions
General problems with the washing machine
Problem
Possible cause and solution
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned or
clogged.
Clean the siphon (see “Cleaning and care –
Cleaning the detergent dispensing drawer”).
At the end of the
program there is still
liquid in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
Not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
There is water next to
the cap in the fabric
softener compartment.
CapDosing
was not activated or an empty cap was
not removed at the end of the last wash program.
Make sure that you remember to activate
CapDosing
the next time you insert a cap.
Remove and then dispose of the empty cap at the
end of each wash cycle.
The small pipe in the detergent dispenser drawer
onto which the cap is placed is blocked.
Clean the small pipe.
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