35
Repair Service
1. First use the procedures found in the Maintenance
& Troubleshooting Guide (see page 33).
2. For 24 hour 7 days a week trouble shooting and
support online go to our TECH WIZARD site at...
support.gtoinc.com/Support/TroubleShooter.aspx
3. If you are unable to solve the problem, call the
GTO Service Department at (800) 543-1236, or
(850) 575-4144. Refer to the serial number (located
on the right hand side of the control box) and date
of purchase when calling for assistance.
4. If repair or replacement of your gate opener is
necessary, the Service Department will assign a
Return Goods Authorization (RGA) number to
you to track return of equipment.
5. Include a copy of your receipt and securely pack
the component(s) authorized for return to the
factory. Write the RGA number issued to you on the
outside of the package in LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: Gates That
Open, LLC • 3121 Hartsfield Road • Tallahassee,
Florida • USA 32303.
If your Mighty Mule
®
Gate Opener is not operating properly, please follow the steps below:
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in
LARGE BOLD PRINT on the outside of the package WILL NOT be accepted. Items returned
to GTO freight collect WILL NOT be accepted. Items returned without proof of purchase will
not be repaired under warranty.
The Gates That Open, LLC Technical Service Department is open
Monday – Friday 8:00 A.M. – 7:00 P.M. (Eastern Time)
Fax (850) 575-8950 • Web site: www.mightymule.com
Telephone (800) 543-1236
Telephone (850) 575-4144
For 24 hour 7 days a week trouble shooting and support
online go to our TECH WIZARD site at...
support.gtoinc.com/Support/TroubleShooter.aspx
For out of warranty service and repair call the Mighty Mule
National Repair Center at...
1-800-543-1236
