Common Failures and Troubleshooting
The cleaner will sound the alarm when it stops working or fails to
start working in the following circumstances; Users may follow
the prompts & respond accordingly.
Failure Code
Cause
Failure Identification
Troubleshooting
E001
E002
E003
E004
E005
E006
E007
E008
E009
E010
E011
E012
Failure of ground
detection
The suction inlet is
blocked
The left and right
wheels fail to work
Failure of side brushes
The left and right wheels
are off the ground
Failure of the roll brush
Low battery
The cleaner is not
recharging
Wall detection failure
Front bumper issue
Battery not taking charge
Low level of the water
tank
The sensor head is blocked or the
cleaner is stuck in stairs
The dust sensor head is covered
with dust or the passage is
blocked
The left and right drive wheels are
entangled with wires or hair etc.
The drive wheels are in the air
The roll brush is entangled with
wires or hair etc.
The cleaner won't work
properly
The power switch of the cleaner
is not turned on or the battery is
not connected in place
The sensor head for wall
detection is blocked
The switch and the front bumper
blocked
Check if the battery is properly
installed
Check whether there is water in
the water tank
Clean the cliff sensor ground detector
or manually pick up the cleaner
Clean the foreign objects off the dust
sensor head and the suction inlet
Clean the foreign objects on the left
and right wheels to resume operation
Clean the foreign objects on the
left or right side brushes to resume
operation
Place the cleaner back onto a flat
ground to resume operation
Clean the foreign objects on the roll
brush to resume operation
Manually move the cleaner back to
the docking station to charge
Turn the power switch of the cleaner
to ON or properly place the battery in
place
Clean the transparent front collision
member of the cleaner to resume
operation
Push the front bumper, then
check whether the front bumper
bounces back
Unplug the battery terminals or
replace the battery
Take out the water tank and fill it with
water
If failure persists after troubleshooting instructed above, please
contact our after-sale service department.
The left and right drive wheels are
entangled with wires or hair etc.
