18
WARRANTY PROCEDURE AMENDMENT
This is to clarify for our Distributors and Dealers as to how Mile Marker will satisfy warranty claims. There are two methods in effect at this
time:
1.The end user can deal directly with Mile Marker by calling 1-800-886-8647. Our customer service representatives will work to resolve any
warranty issues. The owner will be responsible for removing the product and returning it to Mile Marker freight prepaid unless a determination
is made that replacement parts can be sent out which will remedy the problem. Mile Marker will repair or replace any or all parts, which after
inspection determines to be defective. The owner must contact our warranty department to get a Return Goods Authorization (RGA) before
returning the product.
2.The Distributor or Dealer can contact Mile Marker by calling 1-800-886-8647 to receive an RGA number to return merchandise for warranty
consideration.
If a Distributor or Dealer chooses to submit warranty claims for the end user or Jobber there are certain guidelines that need to be adhered to.
They are as follows:
•
The merchandise must be within the warranty period. See the Mile Marker warranty statement for time periods.
•
Freight must be prepaid to the designated warranty service location.
•
Mile Marker will inspect the returned merchandise and make a determination if the problem is warrantable. If it is warrantable Mile
Marker will repair and return freight prepaid.
•
If it is determined that a problem is not warrantable Mile Marker will contact the returning party to determine a disposition of the
merchandise as follows:
•Return “as is” without repairing.
•Provide an estimate of the repair costs to the sender for approval/disapproval and return as directed by the sender.
There are certain conditions that are not eligible for warranty consideration by Mile Marker. They are as follows but not limited to the follow-
ing:
•
1. Winches returned in pieces will not be considered for warranty.
•
2. Any item that has been involved in an accident will not qualify for warranty.
•
3. Winches without cable will not qualify for warranty
•
4. Winches caked in mud will not qualify for warranty
•
5. Winches that have been modified or taken apart and reassembled will not qualify for warranty.
•
6. Winches that have the tie bars separated from the housing will not qualify for warranty.
•
7. Winches that show general abuse will not qualify for warranty.
Mile Marker will not issue an RGA for “Defectives” that have been batched. If a Distributor or dealer receives a winch or other item for war-
ranty consideration by Mile Marker It must have an RGA issued and sent to the designated service location within 15 days of receipt from the
end user. Mile Marker will not accept any merchandise without an RGA number or that exceeds the 15 day period.
This bulletin should serve as additional clarification and assist our distributors, Dealers, and Jobbers in making better warrantable determina-
tions at the point of return. If you have additional questions please feel free to contact us. We appreciate your business and look forward to a
continued relationship.
Warranty Administrator-Mile Marker, Inc
2121 Blount Rd
Pompano Beach, FL 33069
Warranty Information cont’d
Limited 2-Year Electric Winch Warranty
Summary of Contents for 77-50140
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