15 Troubleshooting
The Table lists common problems and possible causes and remedies.
If the problem persists, contact Minebea Intec or your authorized dealer.
Symptom
Possible Cause
Remedy
Cannot turn on
No power to scale
Verify connections and voltage
Poor accuracy
Improper adjustment
Unstable environment
Perform adjustment
Move scale to suitable location
Cannot access mode Mode not enabled
Enter menu and enable mode
Cannot access unit
Unit not enabled
Enter menu and enable unit
Battery icon flashing Low Battery error
Connect the scale to AC power and
charge the battery
[Err 8.1]
Power On Error
Weight reading exceeds Power On Zero
limit
[Err 8.2 ]
Power On Error
Weight reading below Power On Zero
limit
[Err 8.3]
Over Range Error
Weight reading exceeds Overload limit
[Err 8.4]
Under Range Error
Weight reading below Underload limit
[Err 8.5]
Tare out of range
Adjust tare value to be within range
[Err 8.6]
Display overflow
Weight exceeds 6 digits
[Err 9.5]
Calibration data error
Calibration data not present
Busy
Displayed during tare setting, zero set-
ting, printing
[--NO--]
Action not allowed
Function not executed
[CAL.ERR]
Calibration error Unsta-
ble environment Incor-
rect calibration weight
Calibration value outside allowed limits
Move the scale to suitable location Use
correct calibration weight
[LIM.ERR]
Entered value out of
range
Enter a suitable value
[REF.ERR]
Unacceptable reference
weight
Reference weight too small. Weight on
the pan is too small to define a valid re-
ference weight. Increase reference
weight
Battery fails to char-
ge fully
Battery is defective
Have battery replaced by Minebea Intec
authorized service dealer.
15.1 Service Information
If the troubleshooting chapter does not resolve or describe your problem, contact your
authorized service agent. Please visit our website http://www.puroscales.com to locate
the office nearest you.
15 Troubleshooting
Compact Scale Puro® Count
Minebea Intec
EN-75
