RETRIEVE THE FILES TO YOUR PC
1.
Plug the device into your PC using the USB cable
2.
Locate “Removable Disk” inside the (My) Computer folder
AutoPlay Removable Disk > Open folder to view files
Or…
Go to Start > Computer > Removable Disk
3.
Open the Removable Disk drive
4.
Open the DCIM folder
5.
Double click the file you want to view
VLC Player is recommended for watching videos
TROUBLESHOOTING
THE DEVICE WON’T TURN ON
Charge the device for at least 4 hours before the first use
Make sure the charging cable is securely inserted into the
device and into the power source
THE DEVICE ISN’T CHARGING
Replace the battery or charging cable
If you are charging via a wall power source, you may need to
charge via your PC. The AC adapter might be bad
THE DEVICE HAS CRASHED
You need to reset the device
MY COMPUTER DOESN’T RECOGNIZE THE DEVICE
Unplug the device from your PC and reboot the device
Unplug the device from your PC and reboot your PC
Try using a different USB slot on your PC
Replace the USB cable
THE SOUND OR VIDEO IS UNCLEAR
The device needs charging
OTHER PROBLEMS
Call our technical support at
770–694–6923
