Troubleshooting
51
The printer is
not receiving
data from the
computer.
(The Data
indicator
doesn’t blink
after a file is
sent.)
The printer is not on line.
Put the printer on line and check if the message window
displays
IDLE
.
The emulation has been
changed from ESP to an
emulation that doesn’t
match the file you are
sending.
Print a status page from the control panel.
The printer is
printing
codes or not
printing at all
when in ESP
mode.
The printer emulation is not
correct.
Reconfigure the port to the specific printer emulation of
the file you are trying to print.
Your ESP timeout is too
short.
If a PostScript file prints PostScript statements while the
printer is in ESP mode, increase the ESP timeout.
If you continue to have problems with the ESP mode
selecting the appropriate printer emulation, contact
Technical Support. Refer to the
Service & Support
Guide.
Top cover
does not
close.
The fuser oil roller release
lever is not set in the cor-
rect position.
Open the top cover and turn the fuser oil roller release
lever (two locations) to the locked position, then close
the cover gently to avoid jarring the printer.
Front cover
does not
close.
The transfer belt right
release lever is not set in
the correct position.
Turn the right release lever clockwise to the 10 o’clock
position, then close the front cover.
The waste toner is not set
correctly.
Remove the waste toner, then reinstall it correctly.
Symptom
Cause
Solution