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18
IF THE UPS REQUIRES SERVICE
Chapter 7: Obtaining Service
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mation available:
a)
Contact name and address.
b)
Where and when the unit was purchased.
c)
The serial number and model number of your unit (REQUIRED).
d)
Any information on the failure, including LEDs that may be illuminated
or error codes displayed.
e)
A description of the protected equipment including model numbers, if
possible.
f)
A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the technician will issue you a Return Material Autho-
rization Number (RMA #).
NOTE: The model number and the serial number of the product
to be returned are required before an RMA # can be issued.
g)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Technician about obtaining a new
set. It is important to pack the unit properly in order to avoid damage in
transit. Never use Styrofoam beads for a packing material.
a)
Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
120VAC
Protection
Waveform Type
Over-Current, Short-Circuit Protected and Latching Shutdown
Simulated Sine Wave
Frequency
60Hz, +/-0.5Hz (unless synchronized to utility)
Nominal Voltage
Maximum Power Capacity
6 ms Typical
>96% (Full Load)
Resettable Circuit Breaker
60 Hz, +/-6Hz
0 - 150VAC
95 - 140VAC
95 - 140VAC
Transfer Time
Efficiency (Line Mode)
Input Protection
Frequency Limits
Voltage Range
Acceptable Input voltage
Model Number
SYSTEM SPECIFICATIONS
Voltage Range
Topology
Standby, Simulated Sine Wave
OUTPUT NON-BATTERY OPERATION
INPUT
Number of Phase
Single (1
∅
2W +G)
Nominal Voltage
120VAC
Low Voltage Transfer Point
95V resets to Utility Power at 99V or higher
High Voltage Transfer Point
140V resets to Utility Power at 136V or lower
Voltage Regulation
120VAC: -20.8% - +16.7%
Frequency Range
60Hz: 54 - 66Hz
OUTPUT BATTERY OPERATION
Voltage Regulation
+/-5% (until Low Battery Warning)
Overload Capacity
AC Mode: 105% for 1-minute then shutdown, 115% Shutdown Immediately
EN550
550VA
300W
REGULATORY COMPLIANCE
Safety and Approvals
cTUVus (Conforms to UL1778 5th Edition & CSA 22.2 no. 107.3-
14 / R: 2014), FCC Class B, CE certified, Energy Star certified,
RoHS2 (EU Directive 2011/65/EU)
EN350
350VA
200W
DC Mode: 105% for 20-seconds then shutdown, 115% Shutdown Immediately
Chapter 8: Specifications
Summary of Contents for EN350
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