Minuteman ETR1000LCD, User Manual

19

18

FIG. 2

FIG. 3

11. Reinstall the front panel on the UPS.
12. Properly dispose of the old batteries at an appropriate recycling facility or

return them to the supplier in the packing material for the new batteries.

13. The UPS is now ready for the normal operation.

NOTE:

  If the UPS has a Weak/Bad Battery Alarm after replacing the battery

module, a user invoked battery test must be performed to clear the Weak/Bad
Battery Alarm. To initiate a user invoked battery test see section 4 "

TEST

BUTTON

".

IF THE UPS REQUIRES SERVICE

Chapter 7:  Obtaining Service

1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.

A tripped circuit breaker and defective batteries are the most common iss-
ues.

3. Call your dealer for assistance.  If you cannot reach your dealer, or if they

cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mation available:
a)

Contact name and address.

b)

Where and when the unit was purchased.

c)

All of the model information about your unit.

d)

The serial number of your unit.

e)

Any information on the failure, including LEDs that may be illuminated
or error codes displayed.

f)

A description of the protected equipment including model numbers, if
possible.

g)

A technician will ask you for the above information and if possible,
help solve the issue over the phone.  In the event that the unit requires
factory service, the technician will issue you a Return Material Autho-
rization Number (RMA #).  

NOTE:

  We must have the model number

and the serial number of the product to issue an RMA #.

h)

If the unit is under warranty, the repairs will be done at no charge.  If
the unit is not under warranty there will be a charge for the repair.

4. Pack the unit in its original packaging.  If the original packaging is no lon-

ger available, ask the Technical Support Technician about obtaining a new
set.  It is important to pack the unit properly in order to avoid damage in
transit.  Never use Styrofoam beads for a packing material.
a)

Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.

5. Mark the RMA # on the outside of all packages.  The factory cannot accept

any package without the RMA # marked on the outside.

6. Return the unit by insured, prepaid carrier to:

Para Systems Inc.

MINUTEMAN UPS

1809 W. Frankford Road, Suite 150

Carrollton, TX 75007

ATTN: RMA # _______