10. Troubleshooting
MiR500 User guide (en) 09/2019 - v.1.3 ©Copyright 2018-2020: Mobile Industrial Robots A/S.
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10. Troubleshooting
This section describes how to handle some of the common issues experienced with . If the
solutions described below do not remedy the issue, generate an error log as described in the
how-to guide
How to generate an error log for Technical Support
, and send it to Technical
Support with a description of the issue you are experiencing. The how-to guide is found on
the Distributor site.
10.4 Shelf options are not available in the robot interface
If you are not able to create shelf positions or new shelf types, and the shelf actions are not
available in the mission editor, go to
System > Settings > Features
. Under
Shelf
, select
True
in the drop down menu.
10.5 Robot docking imprecisely or not docking at all to shelf
If the robot is not able to drive under the shelf to dock to it, check the dimensions you
specified in the marker type. If the dimensions are incorrect, the robot may not be able to
dock. The dimensions must be specified in meters. See
.
10.6 Robot turning strangely when docking
If the robot turns strangely when docking to a shelf, there may be an issue with the . There
are two common causes for the robot not being able to dock to a shelf correctly:
•
The are reflective, or there are obstructions under the shelf. Make sure the area under
the shelf is clear, and that the are not in a very high gloss material.
•
The laser scanner covers may need to be cleaned. Refer to the maintenance chapter in
the MiR Fleet PC User guide.
10.7 Robot placing shelf imprecisely
If the robot does not place shelves precisely enough for your application, you will need to use
a docking marker, such as VL. This will increase the accuracy of the shelf placement.
Markers should only be used to increase the accuracy of shelf placement and cannot be used
to increase the accuracy of picking up shelves. See
Placing positions closer using VL-markers
10.8 Robot going into protective stop while driving with shelves
If the robot goes into protective stop while driving with shelves, it might be because the field
sets of the safety laser scanners need adjustment. See
Adjusting the protective field sets
for
more information.
