10
f.
If sound received by customers is fitful or in case of other sound issues, please right click the
audio icon on the bottom right corner of computer – select our capture card in the recording device
– right click Advanced Attributes in computer attributes to confirm whether 48KHz is fixed as its
audio
3. Image issue
Q: Solution for green tint images or vertical bars occurred on the OBS.
a. To solve such issue, please update to the newest APP;
Q: Solution for green or red tint images occurred on the loop out end.
a. YUV format is set as the screen’s color space, which will lead to such issue. Please change its
color space to RGB format.
Q: Solution for video lag or high audio delay
a. If customers do experience video lag or audio delay, there may be a problem with computer
configuration, or two same devices are used which occupies the APP.
