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HOW TO OBTAIN SUPPORT
Before seeking warranty service it is recommended that you utilise the online support information located at
www.misadigital.com
.
If the Product is still not functioning after making use of these resources then please contact our customer support team at
support@misadigital.com
. Please
ensure you have your Product serial number and proof of purchase, and have registered your Product with Misa Digital's registration platform by following the steps
explained in the Limited Warranty. Our support team will assist you with resolving the problem. If the Product needs to be returned to us for repair or replacement
our support team will provide you with a Returns Merchandise Authorisation (RMA) number and information on where to send the defective product.
Upon receipt of the returned Product we will test it and if the Product is found to be defective we will arrange for a repair, replacement or refund within 28 working
days together with a reimbursement of the reasonable postage costs incurred by you in sending the product to us. We will refund any money received from you
using the same method used by you to pay for your purchase.
Returns will not be accepted without a valid RMA number. You must obtain an RMA number before sending any Product to us and we do not accept responsibility
for any Product returned without a valid RMA number.
Any product returned to us which is found not to be faulty, or which is returned without a valid RMA number, will be returned to you at your cost and risk.
If you have data stored on the product then you should protect this against possible operational failures. It is your responsibility to keep a separate backup copy of
any data. Any data stored on the product may be deleted in the course of warranty service. Your product or a replacement product will be returned to you as it was
configured when originally purchased at its factory settings.
(a) Damage caused by improper installation or improper connection to any peripheral
(b) Damage caused by an external electrical fault
(c) Damage from use of parts not manufactured or sold by Misa Digital Technology Limited
(d) Product purchased from anyone other than a Misa Digital authorized dealer
(e) Modifications to product not approved in writing by Misa Digital Technology Limited
(f) Equipment that has the serial number removed or made illegible
(g) Normal cosmetic and mechanical wear
(h) Damage or loss during transit to an Authorized Misa Digital Repair Center or to Misa Digital Technology Head Office
( i ) Units that are purchased from unauthorized dealers will not be covered under the Misa Digital Limited Warranty.
This Limited Warranty is conditioned upon proper use of the product by the user. This Limited Warranty does not cover:
WHAT IS NOT COVERED?
