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9

Press 

U

 to mark message as Urgent, which makes your 

message be heard first 
Press 

C

 to mark your message as Confidential. This will 

prevent the receiver from forwarding your message to any 
other mailbox 
Press 

R

 for a Receipt. The voicemail will send you a message 

telling you when your message has been heard. 
Press 

9

 to exit this menu. 

 
If you press 

U

 from the main menu you will access your user options. 

In your user options menu you: 

Press 

G

 to record or change your permanent greeting 

Press 

N

 to change your recorded name 

Press 

P

 to change your password 

Press 

L

 to set up a distribution list. This enables you to send 

messages to more than one mailbox at a time 
Press 

T

 to set up a temporary greeting. The system will ask you 

how long you would like your temporary greeting to last. Your 
greeting will revert back to your permanent greeting at midnight on 
the date specified. 
Press 

3

 to record a memo for yourself 

Press 

X

 to exit this menu 

 
That completes your voicemail options. You should know that the 
voicemail is very user friendly so if you take the time to listen to the 
menus, you can figure out what you need to do next. 
 
The attached flowchart shows all menu options in a more concise 
manner. 
 

  

Summary of Contents for 3300 5020

Page 1: ...1 User Guide for Mitel 3300 5020 IP Phone...

Page 2: ...2 On screen menu keys Fixed keys Fixed keys Prime line Rollover Open user Programmable keys Open user Programmable keys Do Not Disturb Pick Up Voicemail...

Page 3: ...tension number TO PLACE A CALL ON HOLD With a call on the line press HOLD To reconnect with caller Press the flashing line button TO TRANSFER A CALL With a call on the line press TRANS CONF Dial desti...

Page 4: ...mode pick up the handset To switch back to speakerphone press Speaker and then put the handset back in the cradle If you press Microphone while on speakerphone the light will go out and the microphone...

Page 5: ...ARDING When you change your call forwarding the calls selected will forward to your chosen destination instead of voicemail Press Yes for Call Forwarding second option under Superkey Select the type o...

Page 6: ...extension number Press SAVE Press another key to program or press Cancel to exit TIMED REMINDER Allows you to program your phone to ring and remind you of an event When asked for a time enter the time...

Page 7: ...ve a new message your message light will flash When playing back messages messages are played back in the order they are received The only exception being Urgent messages are heard first To listen to...

Page 8: ...the message is from and when it was sent Press 8 to skip to the next message Press to skip ahead five seconds Press to skip back five seconds If you press M from the Main Menu to make or send a messag...

Page 9: ...hange your recorded name Press P to change your password Press L to set up a distribution list This enables you to send messages to more than one mailbox at a time Press T to set up a temporary greeti...

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