Mitel 5005, User Manual

Page 1: ...USER GUIDE ...

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Page 3: ...Phone 4 Telephone Status Indicators 4 Adjusting Volume Levels 5 Adjusting Display Contrast 5 Programming The Function Keys 6 Desktop Stand 7 Mounting The Phone On The Wall 8 Mounting On The Wall Using A Bracket North America 8 Mounting On The Wall Using The Desktop Stand 9 Call Handling 9 About Call Handling 9 Making And Answering Calls 11 Program 11 Hold 13 Call Forward Variations 13 Call Me Back...

Page 4: ... 21 Direct Station Selection Busy Lamp Field DSS BLF 21 Extension Group 22 Extension Paging 22 Group Listen 22 Hold Variations 23 Exclusive Hold 23 Last Call Duration Display 24 Line Group 24 Locking Unlocking The Phone 24 Night Service 25 Re establish 26 Ringer On Off 26 Speed Call 26 Swap 27 Index 28 ...

Page 5: ...is document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation Disclaimer DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOU...

Page 6: ...ixed function keys HOLD and CANCEL and twenty programmable keys with built in status indicators along with a Volume Up Down key and a standard numeric keypad Note The three bottom most programmable function keys will automatically be assigned the REDIAL MESSAGE and TRANS CONF features automatically and the top left programmable function key will automatically be assigned as the primary LINE key Se...

Page 7: ...e to loud sounds can contribute to hearing loss keep the volume at a moderate level Supplying Power To The Phone The phone may be powered from any of the following sources A Mitel Networks 3100 Integrated Communications Platform ICP A Mitel supplied DC power adapter part numbers 50002070 North America 50002080 UK and 50002090 Europe A power source meeting the requirements of IEEE 802 3af for Power...

Page 8: ...he 3100 ICP DHCP and TFTP servers servicing the IP phones so long as the phone is locally powered The phone will automatically boot and re register with the 3100 ICP system whenever it is moved Note Initializing and registering the 5005 IP phone is a procedure that should only be carried out either by a trained technician or your System Administrator Please consult with your System Administrator b...

Page 9: ... decrease the volume Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press to increase the volume Press to decrease the volume Adjusting Display Contrast To adjust the contrast level of the display screen while the phone is not in use Press to brighten the contrast Press to dim the contrast ...

Page 10: ...l to access the 3100 ICP on your network with your computer Features such as speed dial keys programming key definitions and Call Forwarding can all programmed using either the PROGRAM key or the Desktop Tool The Desktop Tool as seen below is accessed through a web browser Desktop Tool Screen For more information on using the Desktop Tool please contact your System Administrator ...

Page 11: ...User Guide 7 Desktop Stand To tilt the 5005 IP phone towards you it can be mounted on a stand as illustrated below ...

Page 12: ...g 2 Insert two mounting screws 3 5 16 inches 8 4 cm apart as illustrated to the right Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the phone 3 Use 10 screws 1 to 1 5 inches 2 5 to 4 cm in length for mounting screws and anchoring devices suitable for the wall material on which the unit will be mounted 4 Align the mounting slots on the back of the phone with the h...

Page 13: ...ll mount bracket may be used to mount the phone on the wall standard telephone jacks are not used as the phone is connected directly to the LAN Call Handling About Call Handling Please ensure that the designation card on the 5005 IP Phone sitting on your desk has the same annotations as shown below If not please contact your System Administrator Note The three bottom most programmable function key...

Page 14: ...Answer External Call Answer Next Call Call Forward Call Me Back Call Park Call Pickup Calls For Cancel Message Waiting Do Not Disturb DSS BLF Extension Group Extension Paging Group Listen Hold Call Store Hold Exclusive Hold Last Call Duration Display Line Group Line Keys Locking Unlocking Night Service Monitoring Night Service Pick up Re establish Ringer On Off Speed Call Swap ...

Page 15: ...ll not be possible to program a feature or short code on this key Feature Name Code Account Codes 665 Alarm Calls 668 Alarm Call Cancel 669 Call Park Pick up 660 Cancel Call Forward 617 Cancel Message Waiting 628 Date Change 656 Directed Call Pick up 677 Directed Message Waiting 673 Call Forward All to Extension 616 Call Forward All to Extension Group 607 Call Forward No Answer or Busy to Extensio...

Page 16: ...ogramming Who Am I Indication 675 Successful programming using the PROGRAM key will result in a normal dial tone Unsuccessful programming will result in no tone This may occur when the dial up code is invalid the key already has a feature programmed or an invalid parameter has been dialed It is not possible to program any of the pre programmed keys such as REDIAL MESSAGE or TRANS CONF as this will...

Page 17: ...g internal and external calls presented at your extension can be forwarded in the following ways Call Forward All CFA forwards all your calls to another extension or extension group without first presenting the calls at your extension Call Forward on No Answer or Busy CFN CFB forwards your calls to another extension or extension group when you are busy on another call or away from your desk Remote...

Page 18: ...ominated extension or extension group when you are busy on another call or you are unable to answer the call If you always forward your calls to the same extension or extension group you can program the CALL FORWARD NO ANSWER CFN CFB key with this number Alternatively you can program the CFN CFB key without specifying a destination number which means that you must dial an extension or extension gr...

Page 19: ...call forwarding and vice versa You cannot store the target external number under a personal key programmed with the REMOTE CALL FORWARD feature To forward all your calls to an external destination 1 Press the function key that has been programmed for REMOTE CALL FORWARD When you lift your handset you should hear interrupted dial tone indicating that you are forwarding your calls To cancel REMOTE C...

Page 20: ...assigned to the CAMP ON feature Cancel The Cancel key is a fixed function key that allows you to cancel the current operation and return to a dial tone Pressing this key is equivalent to replacing your handset and lifting it up again When this key is pressed during programming you are returned to the previous programming step Pressing the Cancel key will reconnect the user to the original active c...

Page 21: ... the handset Press MESSAGE If the caller has left a voice message the phone will automatically call the voicemail system OR If the caller has activated your message indicator instead of leaving a voice message the phone will automatically call their number When you call another extension and your call is unanswered or the called extension is busy you can leave a message waiting indication to alert...

Page 22: ...al the number of the next party Wait for an answer Press TRANS CONF Note The display screen will display 3 PARTY CONF during a Conference call To leave a Conference Hang up Account Code ACCOUNT CODE assigns a code to a call usually for accounting purposes The code identifies the account in the call records that your system generates You can program an ACCOUNT CODE key with or without a specific ac...

Page 23: ... to the display screen Answer Variations Answer External Call If you want to answer external calls in the order that they arrive at your extension you need to program an ANSWER EXTERNAL key You answer the incoming call by pressing the flashing pre programmed ANSWER EXTERNAL key The ANSWER EXTERNAL key continues to flash until all incoming external calls have been answered To answer external calls ...

Page 24: ...ls to you regularly you can program a CALLS FOR key for each extension Note The CALLS FOR key should be labeled with the name or number of the forwarding extension To answer a call forwarded from another extension 1 Press the flashing CALLS FOR key Call Park CALL PARK places an external call on hold for pick up by any extension in the system CALL PARK is similar to HOLD except that you use a diffe...

Page 25: ...a busy tone external callers will hear ringing To activate or deactivate DO NOT DISTURB 1 Press the programmable key assigned to the DO NOT DISTURB feature Note DO NOT DISTURB will appear in the display screen Direct Station Selection Busy Lamp Field DSS BLF A DSS BLF Direct Station Selection Busy Lamp Field key allows you to call another extension user with a single key press It also allows you t...

Page 26: ... the EXTENSION GROUP key light as follows Key Status Explanation Lit All extensions in the extension group are busy Unlit At least one extension in the extension group is idle Flashing Extension group is ringing To call an extension group 1 Lift the handset 2 Press the programmable key assigned to the EXTENSION GROUP feature Extension Paging EXTENSION PAGING allows you to make an announcement thro...

Page 27: ...nversation with another party press a STORE key To retrieve a call that has been stored 1 While your extension is idle press the flashing STORE key Exclusive Hold EXCLUSIVE HOLD places a call on hold that may only be retrieved from the originating set This type of hold allows you to place a single party on hold if you do not have any dedicated LINE or DSS BLF keys on your set If you do have dedica...

Page 28: ...feature 3 Dial the number or press a Speed Call key to dial a pre programmed number To answer a call on a line group 1 When the LINE GROUP key is flashing lift the handset 2 Press the programmable key assigned to the LINE GROUP feature Locking Unlocking The Phone Your System Administrator can assign a PIN Personal Identification Number code to you which when invoked prevents unauthorized users fro...

Page 29: ...incoming calls to an extension or a number of extensions which will be answered outside of regular working hours Each Night Service mode has an associated pick up group and when a night service mode is operating incoming calls can be picked up by any extension user in the group Refer to Night Service Pick up To monitor whether the system is in Day or Night Service mode 1 When the system moves into...

Page 30: ...extension s ringer All external calls that arrive at your extension under a programmed personal key will be indicated by the key flashing The keys affected by this feature are LINE key LINE GROUP key CALLS FOR key ANSWER EXTERNAL key ANSWER NEXT CALL key Note You will not be able to use the Ringer On Off feature unless one of the features listed above has previously been programmed into one of the...

Page 31: ...ternate between two calls by pressing a key Each call is kept private as neither person can overhear your conversation with the other To use the SWAP feature to alternate between calls 1 Make or answer a call consult and then press the SWAP key to place that call on hold 2 While the first call is on hold make or answer a second call 3 Press the programmable key assigned to the SWAP feature to alte...

Page 32: ...l 19 Answer Next Call 19 Auto Answer 20 B Busy Lamp Field Direct Station Selection 21 C Call Forward 6 13 Call Forward All 14 Call Forward Busy 14 Cancel Call Forward 13 Call Me Back 16 Call Park 20 Call Pickup 20 Call Store 23 Calls For 20 Camp On 16 Cancel 16 CFN CFB 14 Conference 18 D Desktop Stand 7 Desktop Tool 6 11 DO NOT DISTURB 21 DSS BLF 21 23 E Exclusive Hold 23 Extension Group 22 ...

Page 33: ...l Networks 3300 Integrated Communications Platform 2 Mitel Networks Corporation 1 Mounting 8 On The Wall Using Screws 8 On The Wall Using The Desktop Stand 8 N Night Service 25 Night Service Pick up 25 Notices 3 Numeric Keypad 2 P Paging 22 Personal Identification Number 24 PIN 24 Prime Line key 2 24 Program Key 11 Programmable Function Keys 2 R Redial 17 Re establish 26 Register 4 Remote Call For...

Page 34: ... S Safety 3 Speed Call 11 26 Swap 27 System Administrator 4 6 13 15 18 20 24 25 27 T Telephone Status Indicators 4 TRANS CONF 9 18 Transfer 18 announce 18 cancel 18 complete 18 V Voicemail 13 14 17 Volume Control 2 ...