Mitel 5324 IP, User Manual

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Page 2: ...products TRADEMARKS Mitel and Speak Ease are trademarks of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5312 and 5324 IP Phone User Guide July 2009 Trademark of Mitel Networks Corporation Copyright 2009 Mitel Networks Corporati...

Page 3: ...ine Interface Module 5 TIPS FOR YOUR COMFORT AND SAFETY 6 Don t cradle the handset 6 Protect your hearing 6 Adjust the viewing angle 6 CUSTOMIZING YOUR 5312 5324 IP PHONE 7 Ringer Control 7 Handset Receiver Volume Control 7 Speaker Volume Control 7 Display Contrast Control 7 Feature Keys 8 Language Change 8 MAKING AND ANSWERING CALLS 10 Make a Call 10 Answer a Call 10 Emergency Calls 10 Auto Answe...

Page 4: ...all Forward Remote I am Here 19 Call Forward End Chaining 20 Call Forward Forced 5324 IP Phone only 20 Call Forward Override 20 Messaging Advisory 20 Messaging Callback 21 Messaging Cancel Callback 22 Messaging Cancel All Callbacks 22 USING OTHER FEATURES 23 Account Codes 23 Attendant Call Hold Remote Retrieve 23 Call Park 24 Call Pickup 24 Campon 25 Do Not Disturb 25 Override 25 Paging 26 Direct ...

Page 5: ...IP Phone only 32 Trunk Flash 33 Record a Call 33 Hot Desking 34 Hot Desk Remote Logout 35 Tag Call 35 Call History 35 Night Answer 36 Release 37 Mobile Extension 37 Group Presence 38 Handoff Personal Ring Groups 39 USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT 40 Using the 5310 Conference Unit with a Mouse 40 Using the 5310 Conference Unit without a Mouse 41 USING THE LINE INTERFACE MO...

Page 6: ...5312 5324 IP Phones User Guide vi USING THE MITEL IP PROGRAMMABLE KEY MODULES 5324 IP PHONE ONLY 45 FEATURE ACCESS CODES 46 ...

Page 7: ...d 5324 IP Phones support Mitel Call Control MiNet protocol and Session Initiated Protocol SIP The 5324 IP Phone also supports modules such as the Line Interface Module 5310 IP Conference Unit and the 12 and 48 Button Programmable Key Modules The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone The personal key on the bottom left 5312 or bottom right 5324 is always your Prime L...

Page 8: ...5312 5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone 2 ...

Page 9: ...Note When navigating through Menu options press CANCEL or APPLICATIONS to back up one menu level CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level REDIAL calls the last number dialed HOLD places the current call on hold TRANS CONF initiates a call transfer or establishes a three party conference call M...

Page 10: ... Your IP Phone with Mitel Unified Communicator Express Unified Communicator Express is a lightweight server less unified communications client that provides productivity enhancements like click to dial incoming caller ID pop up PC based missed calls and speed calls list and personal Microsoft Outlook directory integration In addition to enhancing telephony features in the office environment it all...

Page 11: ...tched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete Line Interface Module The Line Interface Module is an optional device that adds an analog phone line POTS capability to your 5324 IP phone only If Emergency Call Routing is not programmed on your 3300 ICP you must use the Line Interface Module to dia...

Page 12: ...ibute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into...

Page 13: ...ntil Ringer Adjust appears 3 Press or the Yes softkey twice 4 Press UP or DOWN 5 Press APPLICATIONS Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press UP or DOWN Speaker Volume Control To adjust the Speaker Volume when making a handsfree call or when listening to background music Press UP or DOWN Display Contrast Control To adjust the Display...

Page 14: ...an use To display information about a key 1 Press APPLICATIONS 2 Press a personal key that isn t a line key 3 Press APPLICATIONS To program a personal key 1 Press APPLICATIONS 2 Press or the No softkey until Personal Keys appears 3 Press or the Yes softkey 4 Press a personal key that isn t a line key 5 Press or the Change softkey 6 Press or the No softkey until the desired feature appears 7 Press ...

Page 15: ...5312 5324 IP Phones User Guide 4 Press or the Change softkey 5 Press or the No softkey until the desired language appears 6 Press or the Yes softkey 9 ...

Page 16: ...of dialing emergency numbers based on the programming of your 3300 ICP Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by pick...

Page 17: ...cal Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information refer to Using the Line Interface Module Auto Answer To enable or disable Auto Answer Press the pro...

Page 18: ... same digit key as the previous letter press the softkey before proceeding If required press softkey to add a space between the first and last name 3 Press the Lookup softkey If the Phonebook Lookup Default to User Location option is enabled on the system for your phone the search is limited to names that share your location otherwise the entire directory is searched If Phonebook Lookup Display Us...

Page 19: ...Redial a saved number Lift the handset and then dial appropriate the feature access code Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number 1 Press APPLICATION...

Page 20: ...personal Speed Call number 1 Lift the handset 2 Dial the appropriate feature access code 3 Enter an index number between 00 and 09 To store a personal Speed Call number 1 Lift the handset 2 Dial the appropriate feature access code 3 Enter an index number between 00 and 09 4 Dial the number to be stored press HOLD between digits to create a one second pause during dialing press HOLD more than once ...

Page 21: ...eration 1 Press SPEAKER 2 Hang up the handset Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone While Group Listen is active the handsfree microphone in your phone is turned off To allow others in the room to listen to the far end of your call Press...

Page 22: ...E light turns ON To turn Mute off and return to the conversation Press MUTE The MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS If your phone switches to the secondary system while your speaker or handset is muted that is while the Mute k...

Page 23: ...r of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference Hang up or press CANCEL Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone only 1 Press TRANS CONF 2 Dial the appropriate feature access code To Split a Conference and speak privately with the original party on a 5324 IP Phone only Press the Split softkey Add Held 53...

Page 24: ...n your telephone is busy B Ext redirects external calls when your telephone is busy NA Int redirects internal calls after several rings if you don t answer NA Ext redirects external calls after several rings if you don t answer Note For information about I m Here see Call Forward Remote To program Call Forward 1 Press APPLICATIONS 2 Press or the No softkey until Call Forwarding appears 3 Press or ...

Page 25: ...ion to your current location 1 Press APPLICATIONS 2 Press or the No softkey until Call Forwarding appears 3 Press or the Yes softkey 4 Press or the Next softkey until I Am Here appears 5 Press or the Yes softkey 6 On a 5312 IP Phone only if a number is already programmed press twice 7 Dial the extension of the remote station If you make an error while dialing use the or the softkey to backspace an...

Page 26: ...tion number 1 Lift the handset 2 Dial appropriate feature access code 3 Hang up Call Forward Forced 5324 IP Phone only To force an incoming call to be forwarded Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial appropriate feature access code 3 Dial the extension number Messaging Advisory Advisory Messaging enables you to select a...

Page 27: ...tone Press MESSAGE or on a 5324 IP Phone only press the Callback softkey To respond to a message waiting condition on your 5312 IP Phone 1 Press MESSAGE 2 If a password is required dial your password 3 Do one or all of the following To call the message sender press To erase the message press To respond to a message waiting condition on your 5324 IP Phone 1 Press MESSAGE 2 If a password is required...

Page 28: ... 6 When changing or clearing your password do one of the following To change your password enter your new password and press the Enter softkey To clear your password enter 0 7 Enter your new password again 8 If you are setting up or changing a password press the Enter softkey 9 Press APPLICATIONS Messaging Cancel Callback To cancel a Callback 1 Lift the handset 2 Dial appropriate feature access co...

Page 29: ... Press 5 Press CANCEL To enter an Account Code during a call on a 5324 IP Phone 1 Press APPLICATIONS 2 Press the Yes softkey 3 Dial the Account Code digits 4 Press the Save softkey 5 Do one of the following For a verified account code press the Yes softkey For a non verified account code press the No softkey Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 L...

Page 30: ...wing If automatic paging is enabled announce the call and the park retrieve digits shown on the display If automatic paging is disabled press the programmed Page key or dial 9 followed by the Paging zone number if required Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To ret...

Page 31: ... softkey Do Not Disturb To activate or deactivate Do Not Disturb Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 D...

Page 32: ...he dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide Direct Paging Handsfree Answerback Enabled Direct Paging Handsfree Answerback Disabled Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a H...

Page 33: ...ng 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED handset headset call OR you are on a Handsfree call The party paging you receives a busy tone Handsfree Answerback does not interrupt your call To end a Hands...

Page 34: ...alls You are on a MUTED handset headset call OR you are on a Handsfree call The party paging you receives a busy tone Handsfree Answerback does not interrupt your call To end a Direct Page call do one of the following Hang up the handset to end a handset call Press SPEAKER to end a Handsfree call Press CANCEL Note When the Handsfree Direct Page call ends the MUTE key light returns to the state it ...

Page 35: ...ess the Yes softkey 4 Do one of the following To change the Reminder press the Change softkey enter the new time and press the Save softkey To cancel the Reminder press the Clear softkey To exit without canceling the Reminder press APPLICATIONS To acknowledge a Reminder when your phone rings once Press the Confirm softkey Headset Operation To enable Headset Operation Press the Headset feature key ...

Page 36: ...hold the headset s feature control switch To hang up Press CANCEL To disable Headset Operation Press the Headset feature key Music To turn Music on and off on a 5312 IP Phone when the phone is idle Press the Music feature key To turn Music on and off on a 5324 IP Phone when the phone is idle 1 Press APPLICATIONS 2 Press the No softkey until Music appears 3 Do one of the following To turn the music...

Page 37: ...ge group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial the appropriate feature access code 3 Do one of the following To respond to a page from your prime page group press To respond to a page from a specific page group dial the page group directory number Phone Lock Phone Lock prevents access to the features on ...

Page 38: ...Feature Access code Enter your user PIN to unlock the set Note If a user PIN has not been assigned enter when prompted for the PIN to unlock the phone User PIN 5324 IP Phone only A Personal Identification Number PIN allows a user to log into a set as a hot desk user or generic SIP user It is also used to de activate the Phone Lock feature PINs must be from 0 to 8 digits in length Only digits 0 to ...

Page 39: ...re uses your voice mail system to record your telephone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call Press the Record Call key See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phon...

Page 40: ...uage preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 13 programmable keys If you log into a phone that has a fewer number of keys the extra ones are hidden Only the use of the extra keys i...

Page 41: ...ious call Using the tag your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call Press the Tag Call feature key while the call is in progress See Feature Keys elsewhere in this guide for information on pro...

Page 42: ...t your system administrator has programmed your system to insert the 9 for you In this case pressing or the Call softkey initiates the call immediately Sometimes the system will be unable to complete the dialing automatically When this happens you can edit the dialed digits manually by pressing or the Clear softkey Use the or Clear softkey to delete the left most digit and then type the digits to ...

Page 43: ...es press APPLICATIONS To change the mode of service press the Change softkey followed by No until the desired alternative appears and then press Yes Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset Release is useful when you encounter a busy or unavailable party To release from an attempted transfer or conference call Press the R...

Page 44: ...owed by the group number To join a group 1 Lift the handset 2 Do one of the following Press the Group Presence feature key to join the group associated with the key Dial the Group Presence Join Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To leave a group 1 Lift the handset 2 Do one of ...

Page 45: ... a single user Directory Number DN PRGs are set up by the system administrator Group member devices ring simultaneously when called You can use the group Handoff feature to Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an ...

Page 46: ... as the phone s speaker for all operations except ringing For example when the SPEAKER key is pressed during a headset or handset call the audio path is directed to the Conference Unit The 5324 IP Phone will activate the 5310 Conference Saucer when it detects that the Conference Module has been installed in the back of the phone Using the 5310 Conference Unit with a Mouse Use the procedures below ...

Page 47: ...ersation in the meeting ro by individuals being co Press the Mute button on the mou MUTE on the phone Using w if you 5310 Conference Unit does not have Exit the Conference Press Power key on the mouse the 5310 Conference Unit without a Mouse Use the procedures belo a mouse attached The te the 5310 Conference Saucer when it detects that the Conference e 5324 IP Phone will activa Module has been ins...

Page 48: ... Make a Call To make a call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key ANALOG CALL appears on the display 3 Dial the number to make the call Notes When making external calls over the Line Interface Module line a prefix e g 9 is not required If your phone s Line Interface Module key has the Privacy option enabled and another phone is on a call usin...

Page 49: ... the held call when one of the calls is using the Line Interface Module line do one of the following If your current call is using the Line Interface Module line press the flashing Line key of the held call The Line Interface Module call is automatically put on hold If your current call is using an IP line press the flashing Line Interface Module key The IP line is automatically put on hold End a ...

Page 50: ...ng the Line Interface Module key If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator You can make an Emergency Call to your Local Emergency Servi...

Page 51: ...Phone to allow the 12 or 48 button IP PKM to connect to the IP phone without using an additional LAN port PKM keys can be programmed as feature keys speed call keys Direct Station Select keys or line appearance keys Each key has a Line Status Indicator that works the same way as those on the associated telephone The keys can be programmed through the telephone Note Up to two 48 button PKMs can be ...

Page 52: ...t Source 66 Call Forwarding No Answer Int Source 65 Call Forwarding Override 1 Call Hold 7 Call Hold Remote Retrieve 1 Call Hold Retrieve 1 Call Park 7 Call Park Retrieve 8 Call Pickup Dialed 6 Call Pickup Directed 6 Call Privacy 3 Callback Cancel 1 Callback Cancel Individual 1 Callback Setup 1 Camp on Retrieve 3 Camp on Setup 3 Cancel All Forwarding 8 Cancel Call Forwarding Busy Ext Int Source 72...

Page 53: ...n Group Third Party 62 Group Presence Leave Group Third Party 63 Hot Desking Login 222 Hot Desking Logout 333 Last Number Redial 01 Loudspeaker Paging 9 Meet Me Answer 88 Message Center 555 Message Waiting Activate 90 Message Waiting Deactivate 91 Message Waiting Inquire 92 Non verified Account Code 4 Override single digit only 2 Personal Speed Call Upper Range Index Number 09 Personal Speedcall I...

Page 54: ...5312 5324 IP Phones User Guide 48 FEATURE ACCESS CODES Trunk Answer From Any Station TAFAS 9 Trunk Double Flash 56 Trunk Single Flash 57 ...

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