Placing a Call on Hold
23
To access the five Hold slots available on the softkeys:
1.
Press
Hold 4+
.
The display changes as follows:
The display shows that Hold slots 5, 6, and 8 are free, Hold 7 is in use, and Hold 4* is
"recalling" the console.
2.
Press a free
[H
OLD
]
softkey.
The lamp above the
Hold 4+
key lights whenever any of the softkey hold slots are in use.
The display returns to the information that was showing before you pressed the
Hold 4+
key.
To retrieve a call at a softkey Hold slot:
1.
Press
Hold 4+
.
2.
Press
Hold
softkey that was used to place the call on hold.
Hold Recall
If a call is left on hold longer than a specified time, it returns to the console as a recall. The
lamp above the Hold key used to place the call on hold flashes and the console beeps once to
indicate a recall at Hold 1, twice for Hold 2, three times for Hold 3, and four times for calls on
hold at any of the softkey Hold slots.
To answer the recall, follow the procedure above for retrieving a call on hold.
Hold Pickup
Extensions can pick up calls placed on hold at the console by dialing a Hold Pickup code and
the Hold slot number. The call and the code required to retrieve it are usually announced using
paging. For more information, see page 26.
Summary of Contents for 5540
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