Mitel 5540 IP Console - User Guide
34
Multiple Console Operation
When more than one console is in use at the same time, they will operate in one of two ways:
1.
Independent Operation
Consoles in this arrangement operate independently. Each console has unique hold slots
and incoming calls ring a specific console. A recall to the attendant returns only to the
console that initially handled the call.
2.
Transparent Operation
With transparent operation, all consoles operate the same way. Recalls return to all
consoles, not just to the console that originally handled the call.
The consoles are also given privileges to read or cancel messages left at an extension by
other extension users or the attendant. For more information about reading and canceling
messages, see page 49.
Inter-Console Calls and Transfers
An attendant can make and transfer calls to another attendant by dialing the console’s directory
number, but not by dialing 0 (zero). Whether you are transferring calls to an extension or another
attendant, the procedure is the same—see page 20 for instructions.
Centralized Attendant Service (CAS)
CAS allows an attendant at one PABX to answer calls that arrive at another interconnected
PABX. Except for recalls, CAS has no effect on the way you handle calls from the console.
When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0”
call. Keep this in mind when answering the recall as it may affect how you greet the caller.
Voice mail
A voice mail system connected to your telephone system does not affect the operation of the
console. If a call is answered by such a system, you may be prompted to enter an access code
or an identification number. Before responding to the prompt, you must turn on tone signaling
using the
[T
ONES
O
N
]
softkey. For more information, see “Using Tone Signaling” on page 30.
Note:
Inter-console calls cannot be put on hold.
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