Supplementary features
Mitel 622 DECT Phone
67
eud-1720/1.0 – R3.0 – 08.2015
Functions with Mitel Alarm Server
If a Mitel Alarm Server is integrated in your Mitel communication system, the fol-
lowing additional features are also available on your phone.
Direct response
Direct response
is mainly used by nursing staff in the health care sector or in a care
facility as well as in all other fields where a Mitel Alarm Server is used.
A patient needs help and presses the alarm button. The Mitel Alarm Server sends a visual
(e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the
responsible nursing staff's phone. Using the
Direct response
function the nursing staff can
set up a call connection to the patient. The patient's phone automatically answers the call
in hands-free mode and enables the nursing staff to ask about the patient's condition and
to take the appropriate measures.
The use of this feature is subject to the following prerequisites:
Staff phone:
Your phone must be capable of signalling alarm signals from the Mitel Alarm Server.
Patient phone:
The patient phone must support the
Announcement
function and allow hands-free opera-
tion. Both settings have to be activated. If the phone does not support this function, the
response procedure is as follows:
• Analogue phones ring in the normal way. The patient himself must answer the call.
• Mitel system phones set up a one-way call connection: as with an announcement the
patient hears the nursing staff, but the nursing staff cannot hear the patient. A conver-
sation can only be had once the patient answers the phone.
What happens if a nursing staff is busy or doesn't answer the alarm, or if no connection
can be set up depends on the system configuration of the Mitel Alarm Server. Contact
your system administrator for more information.
Direct response after an alarm has been triggered:
Patient needs help and presses the alarm button.
Direct response
Speaking directly with patients:
Press the
Direct response
softkey on the staff phone.
➔
Nursing staff's phone sets up a connection with the patient's phone.
Patient's phone automatically answers in hands-free mode.
Confirm
Confirming the alarm:
Press the
Confirm
softkey on your staff phone.
➔
The alarm ends and the alarm signal is deleted from the staff phone.
