Mitel 6863 SIP, User Manual

Page 1: ...MIVOICE OFFICE 400 MITEL 6863 SIP MITEL 6865 SIP USER GUIDE eud 1663_en 1 2 R4 0 SP1 01 2016 ...

Page 2: ... form or by any means electronic or mechanical for any purpose without written permission from Mitel Net works Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appear ing on Mitel s Internet sites or in its publications are registered and unregistered trade marks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of ...

Page 3: ... via a SIP provider Consult your system administrator if you are unsure whether you have the correct user s guide for your requirements Notes Not all listed functions are available by default Contact your system administrator to learn more about the available features and services in the MiVoice Office 400 communication system Your system administrator has the option to individually set some of th...

Page 4: ...ician Always use a soft moistened or antistatic cloth to clean your device Do not use chemicals or other chemical products Cost control and data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Only operate the device in a temperature range of 5 C to approx 40 C Avoid direct su...

Page 5: ... eud 1663 Document version 1 2 Based on MiVoice Office 400 R4 0 SP1 Valid as of MiVoice Office 400 R4 0 In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_finder DocFinder eud 1663_en pdf get DNR eud 1663 Copyright 01 2016 Mitel Networks Corporation ...

Page 6: ...ll 35 Using further functions 50 Overview of available functions 55 Organising absences from the desk 60 Operating call lists and voice messages 64 Organisation within the team busy lamp field Mitel 6865 SIP only 67 Line keys on the key telephone Mitel 6865 SIP only 68 Using functions with Mitel OpenCount 70 Setting functions by remote control 71 Personalizing your phone 72 Configuring the display...

Page 7: ...2 R4 0 SP1 01 2016 Product and safety information legal information 89 Safety information 90 About Mitel 90 Product information 90 Data protection 91 Exclusion of liability 91 Limited Warranty Australia only 92 Regulatory provisions 95 Index 96 ...

Page 8: ... to be With personal call routing you can define to which phone phones incom ing calls shall be routed see chapter Activating personal call routing page 50 More benefits of the one number user concept With Ring Alone you can decide on which phone a call is signalled acoustically see chapter Activating ring alone page 51 Your system administrator can set whether or not you are busy for fur ther inc...

Page 9: ...nfigure and adapt your personal phone settings i e key configura tion labels for configurable keys display language etc directly and autonomously on your PC As soon as you receive an user account for the Self Service Portal from your assistant manager and after you have logged in you are taken to the home page with the overview of all your phones Refer to the Self Service Portal online help for fu...

Page 10: ...16 Keys display and menu guidance The sections below provide an overview and usage on which keys and sockets are available on your phone Key designations and connections 11 Display symbols 15 Operating your phone 16 Using expansion key modules 21 Using labels 23 ...

Page 11: ...Keys display and menu guidance Mitel 6863 SIP Mitel 6865 SIP 11 eud 1663 1 2 R4 0 SP1 01 2016 Key designations and connections Mitel 6863 SIP P1 P2 P3 14 18 19 3 2 11 4 13 17 6 22 5 12 21 16 20 1 15 ...

Page 12: ...12 Mitel 6863 SIP Mitel 6865 SIP eud 1663 1 2 R4 0 SP1 01 2016 Keys display and menu guidance Mitel 6865 SIP P5 P6 P7 P8 P1 P2 P3 P4 9 10 11 16 17 18 19 3 2 7 4 13 14 6 22 5 8 12 21 1 15 20 ...

Page 13: ...nochrome screen 6 Navigation key with selection key Navigating through the menu Switching line Confirming menu selection 7 Deflect key Mitel 6865 SIP only Transferring a call 8 Conference key Mitel 6865 SIP only Setting up conference calls 9 Call lists key Mitel 6865 SIP only Calling up the call list menu unanswered answered Redial list 10 Redial key Mitel 6865 SIP only Using the phone number last...

Page 14: ...ling up a local setting menu options list 19 Hold key Holding an active call Taking back a call from hold 20 End key Ending a call Back to display in idle state Exiting editor without changes 21 Speaker 22 Rear Mitel 6863 SIP 100BaseT dual connection for PC and LAN Connection for power supply Connection for headset Connection for Power over Ethernet PoE Connection for wall mounting Rear Mitel 6865...

Page 15: ...ard one step in the menu Navigate cursor Confirming menu selection Switching line Context dependent softkey Navigating through the menu Navigating to display in idle state Context dependent softkey Navigating through the menu Confirming menu selection Navigating to display in idle state Incoming call Connected New voice message F Forwarded voice message G Voice message to another voice mailbox Act...

Page 16: ...ing the softkey navigation key Softkeys are the keys that are automatically configured with context dependent functions by the MiVoice Office 400 communications system The functions are displayed on screen and operated with the navigation key A menu can have several sub menus Press the Run softkey navigation key down or right to access the sub menu or the selection of available editing options or ...

Page 17: ...e keys can be configured with a specific action type Call number function busy lamp field The key configuration is not made directly on the phone Available settings for the key configuration MiVoice Office 400 communication system The configuration has already been made by your system administrator in the communication system Self Service Portal You can use the Self Service Portal see chapter MiVo...

Page 18: ...ayed 1 The alphanumeric keypad is set to the characters listed in the following table 2 Function key Mitel 6863 SIP Mitel 6863 SIP if logged in as free seat ing phone Key P1 System menu System menu Key P2 Call list Redial list Call list Redial list Key P3 Call transfer Call transfer Function key Mitel 6865 SIP Mitel 6865 SIP if logged in as free seat ing phone Key P1 System menu System menu Key P2...

Page 19: ...Run softkey Closing editor without saving With the Cancel softkey or the done key you can cancel the entry without saving or go back to the idle state in the menu Upper case Lower case 0 0 1 _ 1 _ A B C 2 Ä Á À Â Ã Æ Å Ç А Б В Г a b c 2 ä á à â ã æ å ç a б в г D E F 3 É Ê Д Е Ё Ж Э d e f 3 é è ê Д e ë ж з G H I 4 Í Ï Î И Й К Л g h i 4 ì í ï î и й к л J K L 5 М Н О П j k l 5 м н о п M N O 6 Ñ Ö Ó Ò...

Page 20: ...intment call Flashes slowly New voice message Lit Phone locked LED in line key State Description Does not light up Line free line key Flashes fast Incoming call Appointment call Flashes slowly Call party on hold Call can be answered on any phone Lit Connected LED function key or busy lamp field key Mitel 6865 SIP only State Description Does not light up Function is deactivated User free busy lamp ...

Page 21: ...ing properties 16 configurable keys Three expansion key modules would then give you an additional 48 configurable keys Each key has an LED for visual signalling The keys on the expansion key module support all key types that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone The keys must have been configured ...

Page 22: ...y your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone The keys must have been configured either by your system administra tor or by yourself in the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 If you remove an expansion key module or if you modify the order of the connected expansion key modules...

Page 23: ... Service Portal Important printer settings Page scaling for printing none 2 Cut out the labels according to the crop marks 3 Remove the cover and insert the label into the recess 4 Re insert the cover into the recesses on the keypad Mitel M680 Mitel 6865 SIP only 1 Create and print the label using Self Service Portal Important printer settings Page scaling for printing none 2 Cut out the labels ac...

Page 24: ...itiating calls 28 Using functions before while in a call 35 Using further functions 50 Overview of available functions 55 Organising absences from the desk 60 Operating call lists and voice messages 64 Organisation within the team busy lamp field Mitel 6865 SIP only 67 Line keys on the key telephone Mitel 6865 SIP only 68 Using functions with Mitel OpenCount 70 Setting functions by remote control ...

Page 25: ...l using the handset Rejecting a call As long as you have not picked up a call you can reject it during the ringing phase Answering a call with the handset Pick up the handset Answer a call with the line key Press the line key and pick up the handset Open listening during a call Activate Press the loudspeaker or loudspeaker headset key Deactivate Press the loudspeaker or loudspeaker headset key aga...

Page 26: ...in the MiVoice Office 400 communication system 1 from MiVoice Office 400 communication server software version R4 0 SP1 onwards Menu Description Off Automatic hands free is always deactivated Announcement only Automatic hands free is only activated when you are receiving an announcement On Automatic hands free is always activated Your phone signals an incoming call with two short signal tones and ...

Page 27: ... handset All headset mode configuration options can be found in chapter Setting the audio properties page 75 Further information can be found in the user guide for your headset Answering ending a call in automatic hands free mode Answer Your phone signals an incoming call with two short signal tones and then switches to hands free mode automatically End Press the End key Switching the microphone o...

Page 28: ...ng a name With directory lookup you can search for an contact in your private phone book system phone book or a connected external phone book The response time may vary depending on the size and the number of phone books connected The following search options are available Dialling with the phone number Enter a phone number in call preparation Use the navigation key to the left to delete any incor...

Page 29: ...ed The surname first name and town each have to be sep arated by a space key for example no s so for Noble Stephen in Solothurn Menu Description Directory lookup Press the function key for Menu Scroll to Directory Lookup and press the navigation key to the right Scroll to Quickdial Dial by name or Advanced search and press the navigation key to the right Directory lookup with quickdial Enter the f...

Page 30: ...call list key the redial key the system menu or a function key see chapter Configuring keys page 87 Menu Description Unanswered calls List of callers who tried to reach you when you were absent These missed calls are signalled on the display Answered calls List of calls answered Redial list List of calls made Call list for unanswered answered calls Mitel 6863 SIP Press the function key for Menu Sc...

Page 31: ...a call via a line key Your phone is equipped with two dedicated line keys with LED L1 L2 Your system administrator can set up to seven additional line keys making a total of nine The actual number of line keys depends on the system configura Redial list Press the Redial key List of most recent selected entries including the presence status of the con tact is displayed Scroll through the list and s...

Page 32: ...he phone is locked for external calls You can activate the phone for a business or private call Once you have activated the phone using a function code and your PIN dialling by your private phone book is available The called party s display shows your per sonal phone number and not the number of the phone from which you are making your call Any call charges incurred will be charged to you The call...

Page 33: ... their phone see chapter Activating protection against call types page 81 for configuration Business calls 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset The phone number displayed is dialled Note When you hang up dialling by name and your private phone...

Page 34: ...the call request or if the function call waiting cannot be exe cuted the connection is separated busy tone or the call is redirected to a pre defined phone depending on the system configuration Answering the call Press the Answer softkey or the line key The first conversation partner is on hold Connected to the party using the call waiting function Note Please see chapter Enquiry call during a cal...

Page 35: ...ou want to call is dialled directly If the called party does not answer you can also request a callback The user then obtains a message indicating your call back request on his display You must save this function to a configurable key using Self Service Portal see chapter Configuring or deleting a key assignment page 88 Notes You can activate only one callback at a time An unanswered callback will...

Page 36: ...s feature depends on the range of services offered by your provider Answering the callback request Enter a phone number in call preparation Pick up the handset or press the Dial softkey Note You cannot delete a callback request Menu Description Hide number on off The call number is never displayed Hide number per call Call number should only be restricted for certain calls This function must be ac...

Page 37: ...deleting a key assignment page 88 Putting the active call party on hold Press the Hold key The call party is put on hold The LED on the line key flashes Take back the call party on hold Press the Hold key or the flashing line key The call is active again 1 from MiVoice Office 400 communication server software version R4 0 SP1 onwards Parking the active call party Press the function key for Park an...

Page 38: ... forth between an enquiry call party and the party on hold Brokering is pos sible with both internal and external users You can also broker between conference parties as a group and an enquiry call party Note See chapter Enquiry call during a call page 38 for enquiry calls Setting up an enquiry call you are in a call Press a free line key select using the horizontal navigation key if necessary Ent...

Page 39: ...o a configurable key using Self Service Portal see chapter Configuring or deleting a key assign ment page 88 Note If you have a user account for the Self Service Portal you can create con ference rooms there see chapter MiVoice Office 400 Self Service Portal page 9 Brokering to switch back and forth between the callers You are in an active call and have set up a connect to another call party with ...

Page 40: ...before you set up a conference Leaving a conference call Put the handset on hook or press the End key The other conference parties remain in the call Mitel 6865 SIP Setting up a conference you are connected 1 Press the Conference key 2 Enter the phone number of the second conference call party 3 Press the Dial softkey The conference party answers the call 4 Press the Conference key Notes You can a...

Page 41: ...function key for Call transfer 2 Enter the call number of the second call party and press the Dial softkey or press the corresponding busy lamp field The second call party is called first call party is put on hold 3 Wait until the person has answered the call If the second user does not answer you can cancel the second call using the key Cancel and recommence the first call by pressing Cancel 4 An...

Page 42: ... until the person has answered the call If the second user does not answer you can cancel the second call using the softkey Cancel and recommence the first call by pressing Pick up 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with each other Call transfer without prior notice you are in a call 1 Press the forward key 2 Enter the...

Page 43: ...ually each time Emergency announcement In addition to normal announcements the MiVoice Office 400 communica tion system also allows for emergency announcements It differs from a normal announcement in the following aspects You cannot reply to or stop an emergency announcement You cannot block an emergency announcement An emergency announcement may only be executed using function codes You will fin...

Page 44: ...ive announcements and are not in use As soon as a user in a group picks up the handset to answer the announcement the announcement is ended for all other users in the group If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in use you will hear the busy tone Group announcements are always conducted with a one sided connection Start an...

Page 45: ...ticipants During an incoming outgoing call in call preparation During dialling with a busy line Call recording only starts when the connection is set up Therefore no ring back tones or wait tones are recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call connection with the enqui...

Page 46: ...party or put him on hold Activating discreet ring You do not want to be disturbed by the ring of the phone You do not how ever want to switch off the phone As an alternative to the usual ring your phone has a discreet ring option If you have activated discreet ring the phone only rings once This function must be saved to a function key over the Self Service Portal see chapter Configuring or deleti...

Page 47: ...Service Portal see chapter Configuring or deleting a key assignment page 88 Activating deactivating discreet ring Press the function key for Discreet ring on off The function is activated deactivated The LED on the function key is switched on off Mitel 6865 SIP only Menu Description Do not disturb busy on off Your phone does not ring and is set to busy for incoming calls Do not disturb for warding...

Page 48: ...e 88 Notes Your system administrator must grant you intrusion rights Intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use this function you should therefore notify your call party in advance Activating intrusion the users are talking 1 Press the function key for Intrusion 2 Enter the call number of the user you wan...

Page 49: ...ne or pressing the intrusion function key You must save this function to a configurable key using Self Service Portal see chapter Configuring or deleting a key assignment page 88 Notes Silent intrusion must be enabled in the communication system Your system administrator must grant you silent intrusion rights Silent intrusion may infringe on your national data protection provisions or be permitted...

Page 50: ...or a range of situations Office Home Office On the road You can only answer a call on the phone on which the call is signalled If you have not configured a call routing the default setting all phones are ringing is used as standard The following options are available on your phone for further editing of per sonal call routing Menu Description Activate Activating personal call routing Modify Renami...

Page 51: ...f your phones You must save this function to a configurable key using Self Service Portal see chapter Configuring or deleting a key assignment page 88 Note When you have activated ring alone but deactivated the personal call rout ing for a phone in parallel an incoming call is not acoustically but only vis ually signalled Renaming personal call routing Press the function key for Menu Scroll to Per...

Page 52: ...ollowing options are available You have to enter or change the time in the Self Service Portal Activating the phone lock Press the function key for Phone lock on off The phone is locked and can only be unlocked using your PIN Phone is locked is displayed Deactivate the phone lock 1 Press the function key for Phone lock on off 2 Enter the PIN and confirm with the Enter softkey 3 Confirm the securit...

Page 53: ...ttings and Hotkeys are available to you immediately If your profile contains expansion key modules but the phone you have logged in to does not the keys in question will not be available to you Var ious sequences of expansion key modules are correctly recognised Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You can only log on once ...

Page 54: ...ded to a preconfigured destination depending on the system configuration Log in free seating Press the Free Seating Log in out softkey Enter phone number and PIN and confirm with the OK softkey You are now logged in and can use the free seating phone with your personal settings The LED on the function key is switched on Mitel 6865 SIP only Note The default PIN setting 0000 is not accepted for more...

Page 55: ...n again a con nection with the Hotline number is automatically set up Contact your sys tem administrator for more information Overview of available functions This section contains a list of all the functions you can store under a con figurable key via the Self Service Portal Please note that the selection of functions depends on the selected phone and its authorisation level Notes More information...

Page 56: ...ointment call Repeat on off Activates deactivates an appointment call see chap ter Acknowledging an appointment call page 52 Appointment call Single on off Activates deactivates an appointment call on a one off basis see chapter Acknowledging an appoint ment call page 52 Call forw CFU to text message on off Incoming calls are automatically forwarded to a spe cific destination Call forw CFU to user...

Page 57: ...o switch the lights on or off throughout a building Discreet ring on off When this function is on the phone only rings once For further information please see Activating dis creet ring page 46 Do not disturb busy on off Your phone does not ring and is set to busy for incoming calls Do not disturb forward ing on off Your phone does not ring and is set to busy for incoming calls Incoming calls are a...

Page 58: ...sonal call routing on off Activate deactivate call routing profile under the one number user concept Phone book local Access to your local phone book Contacts in the local phone book are stored on the phone only see chapter Phone book management page 82 Phone book System Direct access to the Directory Lookup system menu Contacts in the system phone book are integrated into the MiVoice Office 400 c...

Page 59: ...the current alarm state Silent intrusion This function intrusion without prior notice allows you to intrude on the call of a busy user without notifica tion see chapter Activating answering silent intru sion page 49 Switch group x position 2 Switch group x position 3 This function lets you route calls and functions via switch groups with two switch positions System menu Access to the MiVoice Offic...

Page 60: ...r managing your presence status You can call up the presence of the user you want in the following situa tions in Directory Lookup in a call list Voice mail greeting on off Activates deactivates a selected voice mail greeting Voice mail greeting Play Plays back a selected voice mail greeting Voice mail greeting Record Records a selected voice mail greeting Voice mail menu Direct access to the Voic...

Page 61: ...on should be played back to the caller So called absence information is available for each presence profile with the exception of Available Absence information consists of a language dependent predefined audio text The time and or date are also given as an option Depending on voice mail configuration your caller then immedi ately has the possibility of leaving a message Example The person you have...

Page 62: ...ftkey 2 Scroll to Modify and press the Enter softkey 1 Scroll to Time or Date and press the Enter softkey 2 Make the changes and confirm with the Enter softkey 3 Scroll to Call forwarding and press the Enter softkey 4 Select Voice Mail and confirm with the Enter softkey 5 Scroll to VM greeting and press the Enter softkey 6 Select Absence information and confirm with the Enter softkey 7 Activate th...

Page 63: ...tem adminis trator for more information Menu Description User Incoming calls are forwarded to an internal user or a call number Voice Mail Incoming calls are forwarded to your voice mail provid ing it has been set up by your system administrator You can use the global greeting or your personal greet ing see chapter Configuring voice mail page 83 For further information on voice mail please see the...

Page 64: ...ial key see Configuring keys page 87 More information on call lists can be found in chapter Selecting from the call list page 30 Menu Description Delete all Deleting all entries from a specific call list Detail Available detailed information Call number name Call date and time Number of call attempts Presence status of the user Delete Delete entry Note If you delete an entry in the unanswered call...

Page 65: ... Detail Enter Deleting an entry from the call list 1 Select the entry you want and press the Enter softkey 2 Delete entry using the softkey Delete Enter Deleting all entries from the call list 1 Select an entry and press the Enter softkey 2 Delete all entries using the softkey Delete all Enter Menu Description Delete all Deleting all voice messages Setting How to configure a voice mail greeting se...

Page 66: ...pter MiVoice Office 400 Self Service Portal page 9 1 from MiVoice Office 400 communication server software version R4 0 SP1 onwards Press the function key for Menu Scroll to Voice mail and press the right navigation key The list of received voice messages is displayed Play voice message 1 Select the entry you want and press the Enter softkey 2 Play the entry using the softkey Play Enter Calling up...

Page 67: ...tner makes a call the LED for the corresponding busy lamp field key lights up This tells you when a team partner is busy The busy lamp field key LED flashes to indicate that the team partner is receiving a call To be able to use the busy lamp field key it must have been configured as such with the call number of the team partner either by your system administrator or by yourself in the Self Servic...

Page 68: ...mple in all employees in a travel agency who work with Europe as a destination The KT line key belonging to the KT line shows the status of the KT line through an LED and allows you to accept calls which are made to this KT line Your phone becomes a key telephone as soon as your system administrator has assigned a KT line to a configurable key With the configuration of a KT line key your system ad...

Page 69: ...the sec ond KT line etc Only if no more KT lines are available will your caller hear a busy tone Initiating a call via a KT line key You want to make a call via a KT line key You can call via any free KT line key Each KT line key has its own call number This means that by phoning you transmit the call number associ ated with the active KT line key Charges are accrued separately for each KT line ke...

Page 70: ... of Mitel OpenCount The possible appli cations of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and the call information of your outgoing and incoming calls to specific projects You must save this function to a configur...

Page 71: ...hone The remote control is initiated using a special function code You must then enter the function commands and function codes see chapter Over view of available functions page 55 Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear ...

Page 72: ...ow to adapt the phone s basic settings to suit your personal requirements Configuring the display 73 Configuring the audio properties 74 Configuring general phone settings 77 Protecting yourself against calls 81 Phone book management 82 Configuring voice mail 83 Configuring presence profile 85 Configuring keys 87 ...

Page 73: ...ched on automatically when the phone is used and switched off automatically when the phone has been idle for 30 seconds Press the Option key Scroll to Preferences and press the navigation key to the right Scroll to Display and press the navigation key to the right Setting the contrast 1 Scroll to Contrast level and press the navigation key to the right 2 Set the desired contrast using the horizont...

Page 74: ...me You need to set the volume of handset and loudspeaker separately The new handset volume will remain saved even after the call is ended Setting the ringing properties You want to change the way in which your phone rings Available settings Adjusting the volume in idle state during ringing phase call Quieter Press the key Louder Press the key Ring tones Description Ring tones Ring tone 1 15 Select...

Page 75: ...ations of these three operation modes in order to achieve maxi mum flexibility in phone operation The following options are available for selection Setting the ring Press the Option key Scroll to Preferences and press the navigation key to the right Scroll to Tones and press the navigation key to the right Scroll to Tones and press the navigation key to the right Select the setting you want and co...

Page 76: ... and headset Pick up the handset to return the conversation from hands free mode or headset to the handset at any time Headset Speaker At first incoming calls are connected in headset mode by pressing the loudspeaker headset key Press the loudspeaker headset key repeatedly to switch back and forth between headset mode and hands free mode Pick up the handset to return the conversation from hands fr...

Page 77: ...istrator installed on your phone English is the default language and is included in every language package Should your desired language not be available your system administrator can install more language pack ages If your desired language is available but is not displayed or displayed only in parts you have to restart your phone see chapter Restarting the phone page 80 Press the Option key Scroll...

Page 78: ...iption Time format 12 hour or 24 hour clock format Daylight savings List of available summer time formats Date format List of available global time zones Time zone List of available global time zones Time server 1 3 Setting menu for the IP address or domain name of the time server If a valid time server is set then the phone synchronises the displayed time with the specified con figuration server ...

Page 79: ... Self Service Portal only For more information about the Self Ser vice Portal please refer to MiVoice Office 400 Self Service Portal page 9 Notes The PIN that you have changed locally on your phone cannot be dis played or overwritten over the Self Service Portal Therefore only con figure your PIN via the Self Service Portal of the MiVoice Office 400 communication server Please note that your perso...

Page 80: ...or the phone while the phone is being restarted Every time you disconnect the power supply or restart the phone the phone will test if the configuration changed or if a language or firmware update is available If yes you phone will update automatically which may take a few minutes Do not disconnect the power supply for your phone while this update is carried out Calling up the phone status Press t...

Page 81: ... types You want to protect yourself against certain types of call You can protect yourself from the following types of call Call waiting1 Intrusion Call forwarding Announcement Fast take Remote control Protection for these call types is configured using the Self Service Portal For more information about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 9 1 Your sy...

Page 82: ...a contact in the MiVoice Office 400 com munication system and in your private phone book Local phone book Aside from the system phone book your phone also has a local phone book This can be assigned to a function key The local phone book is not supported by the MiVoice Office 400 commu nication system This implies that contacts saved in this local phone book are only available on your Mitel SIP ph...

Page 83: ...mail refer to your system administrator or the user s guide User Guide Voice Mail Systems on the Mitel DocFinder The following options are available for further editing of your voice mail greetings Operation of voice mail is available via the system menu a function key see chapter Configuring keys page 87 or the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 Learn ab...

Page 84: ...ftkey 2 Press the softkey Record Enter 3 Pick up the handset and record your own personal greeting 4 Stop the recording using the Done softkey Playing voice mail greeting 1 Select the greeting you want and press the Enter softkey 2 Press the Play Enter softkey 3 You can monitor your personal greeting text and re record it if necessary Selecting the mode 1 Select the greeting you want and press the...

Page 85: ...information setting for call forwarding to voice mail You can also leave this input field blank Personal call routing Specify the phones on which a call is to be signalled see Activating personal call routing page 50 Keep settings as is Calls are routed according to your settings None Any set call forwarding operation is deleted Routing ID 1 5 Your personal call routing number Call forwarding Spec...

Page 86: ...profile More information can be found under Absence information page 61 Default greeting Your caller will hear the global greeting name depends on the MiVoice Office 400 communication system Personal greeting If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the personal greetings The time and date are never played in the global greeting and pers...

Page 87: ...be used for internal or external calls In general multi ple phones can be connected to this line Your phone becomes a key telephone as soon as your system administrator has assigned the first KT line to a configurable key KT lines are only possible on function keys H1 to H2 Mitel 6863 SIP or H1 to H2 P1 to P8 Mitel 6865 SIP For more information on KT line keys please refer to Line keys on the key ...

Page 88: ...y on your phone cannot be displayed or overwritten over the Self Service Portal Therefore always configure your keys via the Self Service Portal of the MiVoice Office 400 communica tion server Personal line Personal call key Personal line on key telephones and operator phones on which you can make personal calls The personal line is created automatically as soon as your system administrator has as...

Page 89: ...product and safety information is available here You will also find notes on data protection and legal information Please read this information carefully Safety information 90 About Mitel 90 Product information 90 Data protection 91 Exclusion of liability 91 Limited Warranty Australia only 92 Regulatory provisions 95 ...

Page 90: ... the MiVoice Office 400 communication solution MiVoice Office 400 is an open modular and comprehensive communica tion solution for the business sector with several communication servers of different output and expansion capacity a comprehensive telephone port folio and a multitude of expansions They include an application server for Unified Communications and multimedia services an FMC Fixed Mobil...

Page 91: ...cuments first before you put your product into operation Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Data protection Protection against listening in and recording The MiVoice Office 400 communication solution comprises ...

Page 92: ...of original purchase Warranty Period If there is a defect or malfunction Mitel shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the warranty period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss of the data Goods ...

Page 93: ...ion or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Mitel with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose appli...

Page 94: ...ces i the resupply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equiv alent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of e...

Page 95: ...chweiz AG hereby declares that the MiVoice Office 400 products conform to the basic requirements and other relevant provisions of the Directive 1999 5 EC are manufactured in conformity with RoHS according to the Directive 2011 65 EU The product specific declarations of conformity can be found on the follow ing website www mitel com regulatory declarations ...

Page 96: ... entry 64 detailed information 64 of answered calls 30 of dialled call numbers 30 of unanswered calls 30 Call logging managementsee OpenCount 70 Call partners see Hold 37 Call properties 74 Call routing activating 50 profile 51 Call transfer with prior notice 41 without prior notice 41 Call waiting in case of internal user 33 replying 34 Callback answering 36 requesting 35 Calling answering for a ...

Page 97: ...nt information 5 E Emergency announcement 43 Enquiry call during a call 38 Exclusion of liability 91 Expansion key module Mitel M680 21 Mitel M685 22 F Fast take 8 Forwarding see Call forwarding 62 Free seating 53 Function key configuration default setting 18 Function selection for configurable key 55 Functioning of MiVoice Office 400 90 G Group announcement see Announcement 43 H Handset volume se...

Page 98: ...iVoice Office 400 Self Service Portal 9 Mute 27 N Navigation key using 16 O One number user concept 8 Open listening 25 OpenCount 70 Operating elements 11 Operation 16 P Park 37 Personal call routing see Call routing activating 50 Phone book external phone book 28 local 82 system 82 Phone lock 52 Phone status 80 Phone activating 32 PIN changing 79 telephony activating 70 Power supply see Safety in...

Page 99: ...guration 18 Switching between 2 call parties see Brokering 38 Symbols see Display symbols 15 System menu 16 System phone book see Phone book 82 T Take 42 Team organisation see Busy lamp field 67 Team partner answering a call 68 calling 67 Text correcting 19 entering 19 Time setting 78 U Unlocking see Phone lock 52 Updating 80 User information 91 V Voice Mail configuring 83 greeting managing 83 see...

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