Phoning
Mitel 6863 SIP / Mitel 6865 SIP
43
eud-1663/1.2 – R4.0 SP1 – 01.2016
Starting announcement
You want to speak directly to an internal user or an announcement group
via the loudspeaker - where available - without expecting an answer (simi-
lar to an intercom). The recipient is alerted to the announcement by two
short signal tones. You are immediately unilaterally connected via the
loudspeaker.
If the internal user has secured their phone against announcements (con-
figuration see chapter "Activating protection against call types", page 81),
you cannot contact them using an announcement. You will get the
engaged tone.
The announcement function must be saved to a configurable function key
with Self Service Portal (see "Configuring or deleting a key assignment",
page 88). You can either configure the function key directly with a desig-
nated user or input the call number manually each time.
Emergency announcement:
In addition to normal announcements, the MiVoice Office 400 communica-
tion system also allows for emergency announcements. It differs from a
normal announcement in the following aspects:
• You cannot reply to or stop an emergency announcement.
• You cannot block an emergency announcement.
• An emergency announcement may only be executed using function
codes. You will find a list of all function codes in the user's guide “Fea-
tures Overview Mitel 415/430/470” on the
Mitel DocFinder
.
Announcement to a group:
• The announcement will only be received by phones which both have
authorisation to receive announcements and are not in use.
• As soon as a user in a group picks up the handset to answer the
announcement, the announcement is ended for all other users in the
group.
• If receipt of announcements is not authorised on any of the phones in
the announcement group or all the phones are in use, you will hear the
busy tone.
• Group announcements are always conducted with a one-sided connection.
• The group number must be entered as two digits.
