Mitel Deskphone 6865, Quick Reference Manual

13

MX-ONE – Mitel 6865

Mitel 6865 Quick Reference Guide

Engl

is

h

Traffic cases:

Answer an incoming 

call on a SCA line

Press the 

SCA

  that is flashing 

(green fast flashing).

Make an outgoing 

call from a SCA line:

Press the 

SCA

 , enter the digits and 

press

 Dial

Park and retrieve the 

call 

The member that has the active

call 

presses 

.

 The 

SCA

flashes slowly with green light.

Any member in the group can 

retieve the call by pressing the

SCA

that is flashing slowly with red 

light.

Conferencing

A member in the group wants to 

participate in an active call. The 

member presses the 

SCA

with the 

active call indicated with red 

steady light. (The feature has to be 

enabled by the system 

administrator).

Extra Directory Number (EDN)

The system administrator can assign one or several 

extra directory numbers (lines) to your telephone. The 

extra directory number is represented on a shorcut 

Make a call from a 

EDN line:

Press the wanted

EDN

 line or 

softkey . Enter the number, press

Dial.

Answer a call to an 

EDN line:

Press the

EDN

 that is flashing

. 

Shared Call Appearance (SCA)

Call Park Pool

You can park a call and transfer the call at a specific 
directory number (also called Call Park Pool) and any 
extension can pick up the call. If the call is not picked up 
within a few minutes, the call will recall your extension.

Transfer the call to 

the call park pool:

You have an active call. Press 

to put the call on hold.

Dial the number to the call park

pool. Note the number (here called 

B-number) that shows up on the 

display. 

Press 

to transfer the call.

Inform the person that shall take 

the call that he/she shall pickup the 

call on number (B-number).

Pick up a call that is 

parked in the call 

park pool

Dial the B-number that you 

received from your collegue. When 

you hear the busy tone press 

8

to 

pick up the call

France: 

0

New Zealand: 

4

Sweden: 

6

Intercom

The system adminstrator can initiate an intercom 
connection on a softkey on your phone. When you 
press the , a call is set up towards a predefined party and 
it is answered automatically. 

Initiate an Intercom 

call:

Press the

 Intercom 

.

Answer an Intercom 

call

The

 Intercom 

 is flashing, a ring 

signal is heard and the call is 

answered automatically. 

You hear the other party in the 

speaker, but the other party cannot 

hear you and the mute  is lit. 

You have to press the mute  

to let the other party 

hear you.

1424_EN_LZT10393.book  Page 13  Tuesday, January 7, 2020  5:07 PM