Operator phone
Mitel 6867 SIP / Mitel 6869 SIP
99
eud-1664/1.3 – R5.0 – 06.2017
Operator phone
The operator phone is your company's phone nerve centre. Incoming
external calls and internal calls are routed to this phone through sev-
eral physical lines. Thus, several calls can arrive simultaneously on
an operator phone.
Once your system administrator has configured some operator keys
on your Mitel 6869 SIP, your phone acts as an operator phone. You
can make changes in the operator-key configuration and use your
Mitel 6869 SIP as operator phone with specific features. Note that the
operator phone section is valid only for the Mitel 6869 SIP phone and
not for the Mitel 6867 SIP phone.
Operator keys
Once your phone is configured as an operator phone, the system adminis-
trator also configures some operator keys on the phone. You can make
some changes in the operator-key configuration. External and internal
calls are stored dynamically on the operator keys (see the chapter "Opera-
tor queue", page 100). Operator keys can be used to:
• answer external and internal calls and put them through
• make external calls
• display the call information such as caller’s name, number, or both; des-
tination name, number, or both; and time of the call.
The operator key uses the following fields for displaying information:
•
Icon
: The icon shows the state of the call.
•
Caller’s name / number
: The caller’s name if known is displayed here.
Otherwise, the caller’s number is displayed.
•
More information
: Additional information about the call is displayed
here. For example: time of the call. More information can be accessed
by pressing the lower part of the operator key.
Note:
Each operator key is equivalent to two top soft keys. That means two soft
keys appear in the same colour as one rectangular key. The upper softkey
displays an icon that shows the state of the call, and the name, or number,
or both, of the caller. The lower softkey displays additional information
about the call.
