100
Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/1.3 – R5.0 – 06.2017
Operator phone
Background colours for operator keys
An operator phone supports 26 different colours available for operator
keys on the phone. They are referenced by name such as dark red, red,
dark blue, blue, dark green, green, and so on. You can change the back-
ground colour for each operator key by using Self Service Portal. Contact
your system administrator for more information.
Function keys for the operator phone
You operator phone offers the following function keys once your system
administrator has configured these on your operator phone:
• Substitution: This function key allows the operator to forward calls from
operator phone to a different destination. The key can be defined any-
where on the phone and / or expansion key module.
• Queue overview key: A standard function key that can be configured
only on the top softkeys of the operator phone. The key displays the
total number of calls in the queue, number of external calls, and the
period of time (in minutes) the longest call has been in the queue.
Operator queue
An operator phone can receive several calls at the same time without
being busy. However, an operator key can process only one call at a time.
An operator phone can handle up to 10 calls simultaneously through its
keys; however, there might be more calls waiting in the queue. A call is put
through to an operator key as soon as the operator key becomes free.
An operator phone displays an icon for the operator queue
on the top
line (status bar). The icon displays the total number of calls in the operator
queue. If all your operator keys are busy, queue counter displays the total
number of unanswered, parked, and held calls along with the new incom-
ing calls.
Queue overview key
An operator phone have a queue overview key once your system adminis-
trator configures it on your phone. The key has an icon that displays the
total number of internal and external calls in the queue. The key also dis-
plays additional information such as number of external calls and the
