Phoning
Mitel 6867 SIP / Mitel 6869 SIP
41
eud-1664/1.3 – R5.0 – 06.2017
Using functions before/while in a call
This section explains the special features provided by your phone
before you make a (second) call or while you are in a call.
Request a callback
You want to talk to a certain person. The person is busy or does not
answer. You can make callback requests to both internal and external
users. Not all providers support this function.
If the called party is busy, you can activate an automatic callback. In this
case, your phone will start ringing as soon as the party you are trying to
reach goes on-hook. When you pick up the handset, the person you want
to call is dialled directly. If the called party does not answer, you can also
request a callback. The user then obtains a message indicating your call-
back request on his display.
You must save this function to a configurable key using Self Service Portal
(see chapter "Configuring or deleting a key assignment", page 97).
Notes:
• You can activate only one callback at a time.
• An unanswered callback will be automatically cancelled by the system
after about 30 minutes.
Answering the call:
Press the
Answer
softkey or the line key.
➔
The first conversation partner is on hold. Connected to the party using the call
waiting function.
Note:
Please see chapter "Enquiry call during a call", page 44, "Brokering between an
enquiry call party and your call partner", page 45 or chapter "Making a confer-
ence call", page 46 for further information.
Rejecting a call:
Press the
Ignore
or the End softkey.
➔
You will still be connected to the original partner. Depending on the system
configuration, the caller either hears the busy tone or is forwarded to a pre-
configured destination.
