Mitel M3902, User Manual

Page 1: ...3300 CITELlink Gateway for Meridian 1 Series Phones M3902 Phone User Guide ...

Page 2: ...ncorporate such changes Nothing in this document may be reproduced in any manner whether wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Nortel Networks and Meridian are trademarks of Nortel Networks Corporation CITELlink is a trademark of Citel Technologies Ltd Other product names menti...

Page 3: ...king and Answering Calls 9 Make a call 9 Answer a call 9 Redial 9 Redial Saved Number 9 Speed Call Keys 10 Speed Call Personal 10 Handsfree Operation 11 On Hook Dialing 11 Auto Answer 12 Call Handling 13 Hold 13 Transfer 13 Conference 13 Conference Split 14 Call Forward 14 Call Forward Remote 15 Call Forward End Chaining 16 Call Forward Override 16 Messaging Advisory 16 Messaging Callback 17 Messa...

Page 4: ...M3902 Phone User Guide Paging 20 Direct Paging 20 Music 21 Group Paging Meet Me Answer 21 Trunk Flash 22 Tag Call 22 4 ...

Page 5: ...3 see illustration below is always your Prime Line the remaining personal keys can be programmed as Features keys for example Swap Only the administrator can program feature keys Speed Call keys You can program speed call keys from your phone Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features and on hook dialing Phon...

Page 6: ... To navigate through the features use the and keys Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use When you have a message including new voice mail messages M...

Page 7: ...h press Yes To adjust the ringer volume press No then Yes 5 Press or until you hear the desired ringer pitch volume 6 Press Save 7 Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press or Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music Press or Display Contrast ...

Page 8: ...EY 2 Press No until Personal Keys appears 3 Press Yes 4 Press a personal key that isn t a line key 5 Press Change 6 Press No until the desired feature appears 7 Press Yes 8 Press SUPERKEY Language Change To change the display language 1 Press SUPERKEY 2 Press No until Language appears 3 Press Yes 4 Press Change 5 Press No until the desired language appears 6 Press Yes 8 ...

Page 9: ...ng Dial the number Press a Speed Call key Answer a call Lift the handset or Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Dial 01 Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 9 ...

Page 10: ...a pause during dialing press more than once to lengthen the pause To enter a trunk flash press See Call Forward Remote on page 15 for more information about the use of this feature 6 Press Save 7 Press the selected personal key 8 If you want to make the number private press Yes Otherwise press No 9 Press SUPERKEY to exit or press a personal key to program another speed call number Speed Call Perso...

Page 11: ...or turns on 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation Press To temporarily disable the microphone during Handsfree Operation Press the indicator flashes To re enable the microphone and return to the conversation Press the indicator turns off To disable Handsfree Operation Lift the handset To return to Handsfree Operation 1 Press the indicator ...

Page 12: ... enable or disable Auto Answer Press the AUTO ANSWER feature key To answer a call when you hear ringback Communicate by using the speaker and the microphone or Lift the handset To terminate a call Press or Wait for the caller to hang up 12 ...

Page 13: ...hat placed the call on Hold Transfer To Transfer an active call 1 Press 2 Dial the number of the third party 3 Do one of the following To complete the Transfer hang up To announce the Transfer wait for an answer consult and hang up To cancel the Transfer press Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press 2 Dial ...

Page 14: ...ter several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I Am Here see Call Forward Remote on page 15 To program Call Forward 1 Press SUPERKEY 2 Press No until Call Forwarding appears 3 Press Yes 4 Press Next until the desired type of Call Forward appears see above 5 Press Review 6 If the number is already programm...

Page 15: ...ppears 3 Press Yes 4 Press Next until I Am Here appears 5 Press Yes 6 Dial the extension of the remote station 7 Press DOWN ARROW to save To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press SUPERKEY 2 Press No until Ca...

Page 16: ...set 2 Dial 73 3 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on 1 Press SUPERKEY 2 Press No until Advisory Msgs appears 3 Press Yes 4 Press Next until the desired message appears 5 Press TurnOn To turn Messaging Advisory off 1 Press SUPERKEY 2 Press No until Advisory M...

Page 17: ...one 1 Press MESSAGE 2 Do one of the following To call the message sender press Call To erase the message press Erase To answer a Callback Lift the handset Messaging Cancel Callback To cancel a Callback 1 Lift the handset 2 Dial 1 3 Dial the number of the called station 4 Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up 17 ...

Page 18: ...nt Code digits 4 Press Save 5 Press Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press 6 To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of t...

Page 19: ...turb feature key or 1 Press SUPERKEY 2 Press No until Do Not Disturb appears 3 Do one of the following To activate Do Not Disturb press TurnOn To deactivate Do Not Disturb press TurnOff To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift hand...

Page 20: ...aging feature key or dial 37 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enable...

Page 21: ... don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press the Direct Paging feature key or dial 37 3 Do one of the following To page your prime page group press To page a specific page group dial the page group directory number 4 Speak to th...

Page 22: ... Tag Call allows you to tag any threatening call that you receive Using this tag your system administrator can identify the source of the malicious call and provide this information to appropriate personnel or authorities You can only tag calls during an active two party call Note Tagging a call unnecessarily may result in fines or other penalties To tag a malicious call Press the Tag Call feature...