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Sunco is your Trusted Telecom Systems Integrator   

Making business communication 

easier 

for you 

 

 

 
 
 

 

 

From modest beginnings as a home-based, 
family-run business, Sunco has grown over 
the past 20 years into the trusted 
telecommunications partner for over 1,600 
businesses across Canada. We are a proud, 
Canadian company with the love of 
business communication at the very core of 
what we do. 

  
Our team lives, breathes and works with these 
technologies on a daily basis, and understands 
how complex they can be. 

That’s why we’re 

committed to making business communication 
 

easier 

for your organization. How do we do 

this?  By being an 

Integrator

. We fit all the 

pieces of your voice/data systems together into 
a unified whole - giving you superior design, 
support and management all through one point 
of contact. This strategy ensures you get the 
technology and services your business needs, 
delivered in a way that is coordinated, 
convenient and just 

easier

.   

  
No more confusing network service contracts, 
overseas call centres, long wait times and 
impersonal service

.  

We promise honest advice 

and personal support delivered in a way that 
reflects our core values: 
  

 

We Embrace Change 

 

We Do What It Takes 

 

We are Accountable to the Outcome 

 

We do the Right Thing 

 

We Bring Out the Best in Each Other 

  
The Sunco team is ready to help.   Leverage 
our Integrator strategy to help make business 
communication 

easier 

for your 

organization.  Optimize your time to focus on 
what matters most 

growing 

your business.

 

 

Need to reach us? We're 
ready to help! 

 

Service:

  To enter a service call, please 

email 

service@sunco.ca

 and a ticket will be 

auto-generated in our system. 

Client Portal:

  To receive log-in credentials for 

our self-service payment and service portal, 
please call Tammy Klemmer at (780) 809-1786 
or 1 (888) 782-9357 

After-hours Emergency Service:  

To reach 

our after-hours on-call technician, please call 
(780) 809-1786 or 1 (888) 782-9357 and leave 
a message. 

Accounting:

  For questions regarding 

invoicing, please call Tammy Klemmer at  
(780) 809-1786 or 

tammy.klemmer@sunco.ca

  

 

Summary of Contents for MiVoice Business 5300

Page 1: ...MiVoice Business 5300 Quick Reference Guide ...

Page 2: ...ents About Sunco Communications 1 HOW TO PLACE A SERVICE TICKET 1 Guide for Buttons 2 MITEL 5320 2 MITEL 5330 3 MITEL 5340 4 BUTTON DESCRIPTIONS 5 Calling Programming 4 BASIC CALL HANDLING 4 ADVANCED CALL HANDLING 5 ...

Page 3: ...onvenient and just easier No more confusing network service contracts overseas call centres long wait times and impersonal service We promise honest advice and personal support delivered in a way that reflects our core values We Embrace Change We Do What It Takes We are Accountable to the Outcome We do the Right Thing We Bring Out the Best in Each Other The Sunco team is ready to help Leverage our...

Page 4: ...andset 2 Display 3 Provides 15 self labelling programmable buttons 4 External Speaker 5 Navigation Buttons 6 Volume Control 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 5: ...andset 2 Display 3 Provides 32 self labelling programmable buttons 4 External Speaker 5 Navigation Buttons 6 Volume Control 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 6: ...Handset 2 Display 3 Provides 47 self labelling programmable buttons 4 External Speaker 5 Home Button 6 Navigation Buttons 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 7: ... s additional features Cancel The Cancel or Goodbye key Redial Calls the last external number dialed The redial button cannot redial internal numbers Hold Places the current call on hold Transfer Initiates a call transfer or establishes a three party conference call Message Provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Messa...

Page 8: ...dicating the call is on hold 2 To retrieve a call on hold press the flashing line key MUTING THE MICROPHONE Press the mute key to mute the microphone on the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference Press the key again to unmute the audio TRANSFERRING A CALL 1 Ensure you are on active call with the party you wis...

Page 9: ...one returns to the default display Press Detail to see calling name and time details Press Delete to delete the current entry SPEED CALL PROGRAMMABLE KEY CONFIGURATION A programmed Speed Call key allows you to dial a specified number with one key press rather than dialing the contact s full phone number or extension This is especially useful when transferring calls or creating conference calls PRO...

Page 10: ...8 ...

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