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MiVoice Business 5300 Guide 

 

 

 

 
 

 

 

Calling & Programming 

ADVANCED CALL HANDLING 

MAKING A CALL USING THE CONTACTS 
APPLICATION 

1.  Press the Menu key, and then press >> until Call 

History appears. 

 

2.  Press OK, and then press Next or Prep to 

navigate to the desired call history type (Missed 
Calls, Answered Calls, or Outgoing Calls). 

 

3.  Press OK. The number of calls appears. 

 

4.  Press (UP) and (DOWN) to navigate through the 

call history entries. 

 

5.  Do one of the following: 

 

 Press Dial or # (the pound key) to call this call 

history entry. The entry is dialed and the phone 
returns to the default display. 
 

 Press Detail to see calling name and time 

details.  

 Press Delete to delete the current entry.

  

SPEED CALL PROGRAMMABLE KEY 
CONFIGURATION 

A programmed Speed Call key allows you to dial a 
specified number with one key press rather than 
dialing the contact’s full phone number or extension. 
This is especially useful when transferring calls or 
creating conference calls.  

PROGRAMMING A SPEED CALL KEY

 

 

1.  Press Menu OR Press Programmable Keys.  
2.  Press the key you wish to program. Press Speed 

Call.  

3.  Press Edit Info and enter the label for the Speed 

Call.  

4.  Press Save.  
5.  Press Edit Number and enter the phone number 

for the Speed Call.  

6.  Press Save, and then press Save again. Press 

Close and then press Close again. 

 

Summary of Contents for MiVoice Business 5300

Page 1: ...MiVoice Business 5300 Quick Reference Guide ...

Page 2: ...ents About Sunco Communications 1 HOW TO PLACE A SERVICE TICKET 1 Guide for Buttons 2 MITEL 5320 2 MITEL 5330 3 MITEL 5340 4 BUTTON DESCRIPTIONS 5 Calling Programming 4 BASIC CALL HANDLING 4 ADVANCED CALL HANDLING 5 ...

Page 3: ...onvenient and just easier No more confusing network service contracts overseas call centres long wait times and impersonal service We promise honest advice and personal support delivered in a way that reflects our core values We Embrace Change We Do What It Takes We are Accountable to the Outcome We do the Right Thing We Bring Out the Best in Each Other The Sunco team is ready to help Leverage our...

Page 4: ...andset 2 Display 3 Provides 15 self labelling programmable buttons 4 External Speaker 5 Navigation Buttons 6 Volume Control 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 5: ...andset 2 Display 3 Provides 32 self labelling programmable buttons 4 External Speaker 5 Navigation Buttons 6 Volume Control 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 6: ...Handset 2 Display 3 Provides 47 self labelling programmable buttons 4 External Speaker 5 Home Button 6 Navigation Buttons 7 Ring Message Indicator 8 Speaker 9 Mute 10 Menu 11 Cancel Key 12 Hold Key 13 Redial Key 14 Transfer Conference Key 15 Message 16 Dialpad ...

Page 7: ... s additional features Cancel The Cancel or Goodbye key Redial Calls the last external number dialed The redial button cannot redial internal numbers Hold Places the current call on hold Transfer Initiates a call transfer or establishes a three party conference call Message Provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Messa...

Page 8: ...dicating the call is on hold 2 To retrieve a call on hold press the flashing line key MUTING THE MICROPHONE Press the mute key to mute the microphone on the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference Press the key again to unmute the audio TRANSFERRING A CALL 1 Ensure you are on active call with the party you wis...

Page 9: ...one returns to the default display Press Detail to see calling name and time details Press Delete to delete the current entry SPEED CALL PROGRAMMABLE KEY CONFIGURATION A programmed Speed Call key allows you to dial a specified number with one key press rather than dialing the contact s full phone number or extension This is especially useful when transferring calls or creating conference calls PRO...

Page 10: ...8 ...

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