Mitel MiVoice Business 5320 User Manual Download

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MiVoice 5320 IP Phone User Guide

Enable PC Connectivity ........................................................................................................... 16

Programming Features on Your Keys ........................................................................ 17

Tips on Programming Features ............................................................................................... 17

Features available for programming on programmable keys .............................................................. 17

Applications available for programming on programmable keys ......................................................... 19

Program Feature Keys Using the Settings Application ............................................... 20

Clear Programming from a Key ............................................................................................... 21

Making and Answering Calls ...................................................................................... 22

Phone Book ............................................................................................................................. 22

Answer a Call........................................................................................................................... 23

End a Call ................................................................................................................................ 23

Redial ...................................................................................................................................... 23

Redial - Saved Number ........................................................................................................... 23

Handsfree Operation ............................................................................................................... 24

Auto-Answer ............................................................................................................................ 25

CALL HANDLING ....................................................................................................... 26

Hold ......................................................................................................................................... 26

Mute ......................................................................................................................................... 26

Transfer ................................................................................................................................... 27

Direct Transfer to Voice Mailbox .............................................................................................. 27

Conference .............................................................................................................................. 28

Conference Split ...................................................................................................................... 28

Add Held .................................................................................................................................. 28

Swap ........................................................................................................................................ 29

Call Forwarding........................................................................................................................ 29

Using Quick Call Forward Always ........................................................................................................ 29

PROGRAMMING CALL FORWARDING USING PROFILES ............................................................. 30

Activate Call Forward ........................................................................................................................... 31

Cancel Call Forward ............................................................................................................................ 31

Summary of Contents for MiVoice Business 5320

Page 1: ...MiVoice Business MiVOICE 5320 IP PHONE ...

Page 2: ... any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of...

Page 3: ...P Phone Default Window and Keys 6 About Your Phone Applications 7 Using the Settings Application 7 Using the Call History Application 8 View Call Log Details 8 Review Call Log Icons 9 Delete Logs 9 Getting Help 10 Tips for Setting up Your Phone 10 Customizing Your Phone 11 Using the Dial Pad to Enter Information 11 Using the On Screen Keyboard to Enter Information 12 Specify Language 12 Specify Di...

Page 4: ... Settings Application 20 Clear Programming from a Key 21 Making and Answering Calls 22 Phone Book 22 Answer a Call 23 End a Call 23 Redial 23 Redial Saved Number 23 Handsfree Operation 24 Auto Answer 25 CALL HANDLING 26 Hold 26 Mute 26 Transfer 27 Direct Transfer to Voice Mailbox 27 Conference 28 Conference Split 28 Add Held 28 Swap 29 Call Forwarding 29 Using Quick Call Forward Always 29 PROGRAMM...

Page 5: ...up 36 Campon 36 Direct Paging 36 Direct Paging Handsfree Answerback Enabled 37 Direct Paging Handsfree Answerback Disabled 38 Direct Voice Call 39 Do Not Disturb 39 Emergency Calls 40 Group Listen 40 Group Paging Meet Me Answer 41 Group Presence 42 Handoff Personal Ring Groups 43 Headset Operation 43 Hot Desking 44 Hot Desk Remote Logout 45 Hot Desk PIN Change 45 Make Busy 45 Message Waiting Indic...

Page 6: ... Messaging Cancel Callback 48 Messaging Cancel All Callbacks 48 Music 48 Night Answer 48 Override Intrude 49 Paging 49 Phone Lock 49 User PIN 50 Record a Call 51 Voice Dialler 52 Speed Call 52 Tag Call 52 Timed Reminder 53 Trunk Flash 53 ...

Page 7: ...onferencing Redial and many customizable user settings as well as navigational keys to access various screens and application layers The 5320 also supports the Mitel Unified Communicator UC Express application which is a PC based desktop programming tool that allows you to easily configure your phone from your Personal Computer PC The 5320 IP Phone supports Mitel Call Control MiNet protocol and se...

Page 8: ...ny input and returns to the previous menu level REDIAL calls the last number dialed HOLD places the current call on hold TRANS CONF initiates a call transfer or establishes a three party conference call MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting 5 Keypad Use...

Page 9: ... the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the phone fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if your Administrator has programmed a mailbox for you Notes 1 The mailbox on the secondary ICP wi...

Page 10: ...ribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit int...

Page 11: ...rammable keys and the main phone interface Getting Started with Your Phone When you receive your phone you need to program features and applications Press the Menu key to access your phone s applications and settings You can then program your phone s settings See Using Your Phone Applications 5320 IP Phone Window Information Area Softkeys Status Line Programmable Keys Navigation Page Keys Footer ...

Page 12: ...programming the keys see Programming Features on Your Keys 3 Navigation Page Keys Display additional pages of information The 5320 has two page navigation keys Back and Next 4 Status Line Displays time date and icons indicating feature states as follows 1 Message Waiting Indicates new voice mail 2 Headset Indicates that the phone is in headset mode 3 DND Indicates DND Do not disturb mode 4 Logged ...

Page 13: ...Help and Quick Help and displays a list of the key icons Call Info Use the Call Info application to display caller information on your phone s prime line Call Info appears automatically on incoming calls if the Call Notification Display Call Info Setting is enabled and Call Info is available You can press the programmed application key from the default Phone Window For information on programming k...

Page 14: ...lay logs by type display call information if available for the logs return missed calls by pressing a key delete or modify digits before saving or dialing a call delete logs If you are a hot desk user you can view and maintain your call history logs when you are logged into another extension View Call Log Details 1 From the idle display press the Menu key and then press Call History Missed Calls a...

Page 15: ...s 2 Press or to navigate to the list of Call History icons Note that New logs are any logs that have been generated since the last time you accessed the Call History application Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry To delete all logs by type 1 From the idle display press Menu key and then press Call...

Page 16: ...p edocs mitel com Press Key Icons or Quick Help Press or at the bottom of the set to view items for the selected help option 3 Press Close Tips for Setting up Your Phone After you receive your 5320 IP Phone use the options in the Settings application to customize your phone After customizing your phone press the Menu key to verify the settings are correct Now you are ready to begin using your phon...

Page 17: ...n You can also use the on screen keyboard by selecting Keyboard while entering text see Using the On screen Keyboard The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e press the 3 key twice 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X ...

Page 18: ...This does not delete any characters You can press Backspace to delete characters 4 After you have entered all the characters press Save 5 Continue with text entry as required by the application or press Close Specify Language To specify the language in which prompts and applications display 1 Press Menu key 2 Press Settings 3 Press the Language setting The phone displays the three language selecti...

Page 19: ...hone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 Press Menu key 2 Press Settings 3 Press Audio Feedback 4 Set the options using the appropriate actions described below Turn audio feedback off for errors Press Turn Off Adjust audio for error bee...

Page 20: ...e making or receiving calls 1 Press Menu key 2 Press Settings 3 Press Call Notification 4 Press the appropriate options to identify when you want the Phone window to display For example if you select the Made option each time the phone goes off hook to make a call the Phone window is displayed 5 Press Save Notes 1 When To my prime line is selected select Display Call Info to display Call Informati...

Page 21: ...s 3 Press Ring Adjust 4 Press No 5 Press Ringer Vol 6 Press UP or DOWN 7 Press Superkey Adjusting ringer volume also adjusts cordless headset handset ringer tone To adjust the Ringer Volume while the phone is ringing Press UP or DOWN Notes 1 If the phone is in talk state this action adjusts the volume of the handset headset or speaker 2 If the phone is idle this action adjusts the contrast To adju...

Page 22: ...e Display image if you wish the screen saver to be displayed 6 Press Save Enable PC Connectivity To enable a connection to be set up between your phone and the UC Express Application 1 Press Menu key 2 Press Settings 3 Press PC Connectivity 4 Press the checkbox Enable 5 Press Save You can use UC Express for easy PC based programming of the labels on your phone For more information on setting up th...

Page 23: ...ing Application Applications Settings Call Forwarding see Program Phone Application Only the System Administrator can program line select and line appearance keys The user s Prime line by default is Key 1 Features available for programming on programmable keys Speed Call Speed Call Music Music Night Answer Night Ans Account Code Verified Acct Verified Account Code Non Verified Acct Non Ver Hot Des...

Page 24: ...sage Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer Conference Trans Conf Cancel Cancel Analog Line Analog Line ...

Page 25: ...0 IP Phone User Guide 19 Applications available for programming on programmable keys Applications List Applications Call History Call Hist Call Forwarding Forwarding Help Help Settings Settings Call Info Call Info ...

Page 26: ...ry 9 If you are programming any feature other than Speed Call Message Waiting Indicator Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps Press the Edit Number field Using the dial pad enter the appropriate numbers that correspond to the phone whose messages you wish to ...

Page 27: ...Flash are not allowed You can use dial pad to enter the number 9 Press Save and then press Save again 10 Press Close and then press Close again Notes 1 To return to the Feature or Applications list at any time press Cancel or View Applications 2 You can also choose to Edit the Label Clear Information and Clear Key Clear Programming from a Key You may wish to clear the programming from a key if you...

Page 28: ...eding If required press softkey to add a space between the first and last name 3 Press the Lookup softkey If the system option Phonebook Lookup Default to User Location is enabled for your phone the search is limited to names that share your location otherwise the entire directory is searched If the system option Phonebook Lookup Display User Location is enabled after the phonebook search function...

Page 29: ...ncel Replace the handset Press the key that you have programmed as Cancel If you are in Handsfree mode press SPEAKER Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the appropriate feature access code To Redial a saved number 1 Lift the handset 2 Dial ...

Page 30: ...r transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press SPEAKER To turn Mute on during Handsfree operation Press MUTE The Mute key light turns ON To turn Mute off and return to conversation Press MUTE The ...

Page 31: ...se the handset To enable or disable Auto Answer Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode Lift the handset To end a call do one of the following Press Cancel Press the Hang Up softkey Wait for the caller ...

Page 32: ...s the flashing line key Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call Press MUTE The MUTE light turns ON To turn Mute off and return to the conversation Press MUTE The MUTE light turns OFF Notes If you are on ...

Page 33: ...ailbox using the MESSAGE key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code FAC Using the Message key 1 Press MESSAGE 2 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call key Call History Phonebook 3 Do one of the following To complete the Transfer hang up or press the Release feature key To abort...

Page 34: ... mailbox pressing the Message key connects you directly to your voice mail Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference Hang up or press CANCEL Conference Split To Split a Conference and speak privately w...

Page 35: ... Applications screen while you have other types of Call Forwarding such as Busy External activated through your Call Forwarding profiles For example you can enable profiles to forward calls to your voice mailbox when your phone is busy or unanswered Then if you must leave your desk you can quickly enable Call Forward Always to another phone such as your home phone or cell After you return to your ...

Page 36: ...rofiles Only one call profile can be active at a time The dotted radio button icon next to the profile shows the current active profile To create a Call Forward profile 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Press Profiles 3 Press New Profile 4 Press Edit Profile Name An on screen keyboard displays 5 Press the appropriate keys in the on screen keyboar...

Page 37: ...d To activate this profile see Activate Call Forward below 13 Press Close 14 Press Close Press Cancel at any time to exit this application without making any changes Activate Call Forward To turn Call Forward on once it has been programmed 1 Press the Menu key 2 Press Call Forwarding 3 Press Profiles 4 Press the appropriate Profile setting 5 Press Activate 6 Press Close Cancel Call Forward To canc...

Page 38: ...ls that the extension otherwise could not If you want this feature enabled on your phone ask your System Administrator To use Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press Superkey must be programmed to a key 2 Select Account Code 3 Dial the Account Code digits 4 Press the Save softkey 5 Do one of the following For a verified...

Page 39: ...ging and the display shows the Callback ringing indicator To answer a Callback When you see the Callback ringing indicator lift the handset Call Forward Remote I m Here To forward calls from a remote station to your current location 1 Press Superkey must be programmed to a key 2 Press the No softkey until Call Forwarding appears 3 Press the Forwarding softkey 4 Press the Next softkey until I Am He...

Page 40: ...oftkey 7 Press Superkey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Call Forward Forced To force an incoming call to be forwarded Press the Fo...

Page 41: ...ark feature key 3 To inform a user that a parked call is waiting do one of the following If automatic paging is enabled announce the call and the park retrieve digits shown on the display If automatic paging is disabled press the programmed Page key or dial the appropriate feature access code followed by the Paging zone number if required Then announce the call and park retrieve digits shown on th...

Page 42: ...he TRANS CONF hardkey or a programmable line key Direct Paging Direct Paging allows you to page a party through their handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call If the paged party has Handsfree Answerback enabled and turned on the phone your page automatically establishes a handsfree call with ...

Page 43: ...spond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide By default Handsfree Answerback is turned OFF at your phone If the MUTE key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone is idle and MUTE is flashing 1 Check that MUTE is OFF 2 Listen for the paging party 3 Begin...

Page 44: ...e is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press the MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or headset call and MUTE is OFF 1 Check that MUTE is flashing 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging part...

Page 45: ... Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated The phone status line shows the Do Not Disturb icon To activate Do Not ...

Page 46: ...ialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED This procedure is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 o...

Page 47: ...You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following To page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer ...

Page 48: ...or information about programming feature keys see page 17 To join a group 1 Lift the handset 2 Do one of the following Press the Group Presence feature key to join the group associated with the key Dial the Group Presence Join Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To leave a grou...

Page 49: ...o Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an in progress call to the PRG Press the Handoff key To Pull an in progress call from another member of the PRG Lift the handset optional if the device supports hands free op...

Page 50: ...t see any call logs for the phones registered DN you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Login key 3 Using the phone keys enter...

Page 51: ...rammed to a key 3 Press the HotDesk PIN softkey 4 Press the Yes softkey 5 Enter the current PIN or skip to step 6 if a PIN has not yet been assigned 6 Press the Enter softkey 7 Enter the new PIN The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length 8 Press the Enter softkey 9 Re enter the new PIN 10 Press Superkey Make Busy You can use the Make Busy feature to hav...

Page 52: ...r Out to Lunch To turn Messaging Advisory on 1 Press Superkey must be programmed to a key 2 If necessary press the No softkey until Advisory Msgs appears 3 Press the Advisory softkey 4 Press the Next softkey until the desired message appears 5 Press the Turn Msg On softkey To turn Messaging Advisory off 1 Press Superkey must be programmed to a key 2 If necessary press the No softkey until Advisory...

Page 53: ...ress the Enter softkey 6 If a password is required enter your password and press the Enter softkey 7 Press the Yes softkey You can set change or clear a password up to 7 digits not including 0 1 Press Superkey must be programmed to a key 2 Press the No softkey until Set Password appears 3 Press the Yes softkey 4 Do one of the following To enter a new password enter your password To change or clear...

Page 54: ...is idle do one of the following To turn the music on press the key that you programmed to Music or the Music softkey To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer Pre...

Page 55: ...ing zone number if required 4 Make the announcement Phone Lock Phone Lock prevents access to the features on a phone with the following exceptions unlocking the set via a user PIN Hot Desk Login and Logout support and Emergency Call Notification support Phone Lock has no effect on incoming calls but restricts outgoing calls with the following exceptions calls to emergency trunk routes and local op...

Page 56: ... prompted for the PIN to unlock the phone User PIN A Personal Identification Number PIN allows a user to log into a set as a hot desk user or generic SIP user It is also used to de activate the Phone Lock feature PINs must be from 0 to 8 digits in length Only digits 0 to 9 are permitted The default PIN is blank length zero Users will have one generic PIN that can be used for any required features ...

Page 57: ...nstructions on programming a Record Call key to your phone Your system may be programmed to automatically begin recording external calls when you or the other party answers To control recording do one or all of the following To pause recording press the Pause softkey To resume recording after pausing press the Resume softkey To stop a recording without saving it press the Erase softkey or CANCEL T...

Page 58: ...ature Keys Using the Settings Application To make a Speed Call Press the key that you have programmed as your Speed Call key Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities Tagging a n...

Page 59: ...wing To change the Reminder press the Change Key softkey enter the new time and press the Save softkey To cancel the Reminder press the Cancel No softkey To exit without canceling the Reminder press Superkey must be programmed to a key To acknowledge a Timed Reminder when your phone rings once Press the Confirm softkey Trunk Flash The Trunk Flash feature allows you to access Centrex features if av...

Page 60: ...s Corporation All Rights Reserved The Mitel word and logo are trademarks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks ...

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